Job Description

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity.
• Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
• Provide professional, efficient and exceptional service at all times.
• Perform or prepare procedures that do not require veterinarian or veterinary technician assistance.
• Complete preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitor hospitalized or surgical pets as allowed in the state practice acts.
• Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.

Client Interaction and Safety

• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.

Skills Development and Mentorship

• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Mentor other paraprofessionals in the hospital.

Five Principles of Mars, Inc.

• Quality - The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility - We demand total responsibility from ourselves and support the responsibility of others.
• Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency - We use resources to the full, waste nothing and do only what we can do best.
• Freedom - We need freedom to shape our future; we need profit to remain free.

Capabilities and Experience

• Ability to multi-task and manage multiple tasks under distracting conditions.
• Strong communication skills in English, both written and verbal.
• Demonstrated organizational ability and problem-solving skills.
• Strong client service skills and a desire to deliver great service.
• Mathematical ability for basic computations and unit conversions.
• Computer skills including medical software and Microsoft Office.

Attitudes and Work Environment

• Demonstrates initiative, integrity, cooperativeness, flexibility, and independence in work.
• Tolerance for stress and resiliency in handling challenging situations.

Special Working Conditions

• Ability to work at a computer for long periods and be confident around pets.
• Possible need to work more than 40 hours per week, including weekends and evenings.
• Sufficient ambulatory skills and ability to lift up to 50 pounds.

Experience, Education and Training

• Certificate from a NAVTA approved Veterinary Assistant program or equivalent education, training, and experience.
• High School Diploma or equivalent preferred.
• One year related experience required with customer service preferred.

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