Job Description

UX Researcher

Office Of Student Affairs

Stateside, Exempt, Grade 2.2

Location: Remote

The University of Maryland Global Campus (UMGC) is seeking a dedicated, data-driven, and empathetic UX Researcher to join our team and report directly to the Director of UX Research. This role is critical in helping us understand and enhance the experiences of our diverse student body. While focused on all students, this role is especially focused on the experiences of our underrepresented populations like low-income and underserved students.

The UX Researcher will conduct user research, document student journeys, analyze data, generate key trends and insights, and make recommendations in collaboration with cross-functional teams to ensure that student voices are heard and integrated into our design and development processes.

The User Experience Researcher role is funded through a grant from the Gates Foundation. The grant lasts 4 years and funding for this role is tied to that grant. In addition, this role will contribute to the cohesiveness and integration of the (VOS) grant project initiative and teams with one another and ensuring their integration and connectivity to the university's other DEI and strategic projects.

Primary Duties:

• Conduct user research studies, including interviews, surveys, usability tests, and ethnographic studies, to gather insights into student needs, behaviors, and pain points.
• Analyze qualitative and quantitative data to identify trends, challenges, and opportunities for improving the student experience.
• Collaborate with the Director of UX Research and cross-functional teams to curate research findings that can be used throughout the university within the design and development of products and services.
• Present research findings and actionable recommendations to stakeholders in a clear and compelling manner. Advocate for students, through the development of narratives and visualizations, particularly for low-income and underserved student populations. Foster a culture of empathy within the team by sharing impactful user stories and insights.

Required Education and Experience:

• 4-year college degree in Human-Computer Interaction, Psychology, Human Factors, Interaction Design, Information Science, Sociology, Anthropology, Computer Science, Data Science, User Experience Design, Design Research,
• 1 to 3 years in Customer Experience, Voice of the Customer, Student Experience

Knowledge, Skills, and Abilities:

Proficiency in collecting and analyzing both qualitative and quantitative data. Capability to synthesize qualitative and quantitative research findings to inform strategic decisions. Strong research skills, including interviewing, surveying, and usability testing. Excellent skills in interpreting complex data sets and extracting actionable insights. Proficiency in statistical analysis and data interpretation. Proficiency in using UX research tools and software. Strong communication skills, both written and verbal.

Preferred Experience:

Awareness of issues and challenges faced by low-income and underserved student populations. Understanding of user-centered design principles and practices.

All submissions should include a cover letter and resume.

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