Job Title : UCCE Engineer
Location : Texas
Fulltime role
Requirements
Job description
▪ In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE)and Cisco Voice Portal (CVP).
▪ Good understanding of Cisco UCCE Architecture, deployment models and components.
▪ Hands on experience in Cisco UCCE Call flow scripts.
▪ Good knowledge and hands on experience in Cisco CVP Scripting.
▪ Good hands on experience in CVP Micro app and knowledge in VXML application.
▪ Good hands on experience in VXML Gateway configuration and troubleshooting.
▪ Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
▪ Knowledge of Cisco Unified Communication technologies and products(CUCM, CUCM IM&P, CUC)
▪ Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
▪ Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution
▪ Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
▪ Excellent written and verbal communication, interpersonal and presentation skills.
▪ Proven planning, prioritization, and organization skills
▪ ITIL Foundation level knowledge
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