Job Description

Training Manager

Hybrid

Make Your Mark at CertaPro Painters®

The Training Manager will lead the development and delivery of training programs for new franchise owners. This corporate role, reporting to the Associate Vice President of Digital Learning, is crucial to ensuring new franchisees are well-prepared to launch and operate successful locations in alignment with our brand standards. In addition to new owner onboarding, this role may contribute to internal training initiatives across departments as needed. This role will lead training, in-person at CertaPro’s Audubon, PA Headquarters, approximately 30 weeks a year. Some travel required.

About CertaPro Painters, LTD:

Certa ProPainters, Ltd. is the franchisor of more than 360 independently owned and operated CertaPro Painters franchised businesses located through the United States and Canada.  CertaPro Painters began operations in 1992 and has become the largest residential and commercial painting company in North America.

What You’ll Do: Responsibilities

• Design and deliver engaging, effective training programs for new franchise owners (in-person and virtual).
• Manage the new owner onboarding process, including sending welcome emails and meeting invites, coordinating social events, setting up the training room, coordinating guest speakers, facilitating and coordinating additional facilitators as needed, review and implementation of learner feedback.
• Partner with subject matter experts (marketing, operations, recruiting, legal, etc.) to ensure accurate and up-to-date content.
• Continuously improve training materials based on feedback, business updated, and learning outcomes.
• Tracking training completion, comprehension, and readiness of new owners.
• Support other training programs across the organization as capacity and priorities allow.
• Maintain detailed documentation and training records for compliance and quality assurance.

What we are Looking For: Required Qualifications

• A minimum of 3 to 5 years’ experience in corporate training, learning and development, or franchise operations is required.
• Work experience in franchise operations is a plus
• Strong facilitation and presentation skills, both live and virtual.
• Experience developing training content.
• Familiarity with franchise systems and the franchise business model.
• Excellent communication, organization, and time-management skills.
• Ability to work independently and collaboratively.
• Bachelor’s Degree in business or equivalent experience.
• Individuals living in the Audubon, PA area preferred.
• This is a Hybrid Role (not open to remote candidates). See the Hybrid Work Policy below for more information.

What You Bring to the Table: Knowledge & Skills

• Solid communication, presentation, and interpersonal skills.
• Skilled in the design of effective adult learning.
• Excellent time management and organizational skills.
• Critical thinker.

Hybrid Remote Work Policy:

Employees who live within a 50 mile radius of CertaPro’s Audubon, PA headquarters are subject to the Hybrid Remote Work Policy, which requires them to work from CertaPro’s headquarters every Monday and at least one additional day per week chosen by the employee.  Employees subject to the Hybrid Remote Work Policy are also expected to work at CertaPro’s headquarters on days when there is a Meet the Team event for prospective franchise owners scheduled.

Travel Expectations:

This position may require travel across North America to participate in meetings and training sessions, up to 20% of the time.

Equal Opportunity Employer Statement:

CertaPro Painters, Ltd. is an equal opportunity employer. In order to provide equal employment opportunities to all employees and applicants for employment, employment decisions at CertaPro will be based on merit, qualifications, and abilities. CertaPro prohibits discrimination and harassment based on an individual’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.

Salary Range – $85,000 – $110,000

To apply, please email your resume and cover letter to Humanresources@certapro.com

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