Job Description

Are you seeking a challenge to apply technology to maximise the safety, efficiency and productivity in mining operations?

Do you enjoy working with leading edge, proven technology in complex mining environments?

Hexagon is a global leader in sensor, software and autonomous solutions and has more than 24,000 employees across 50 countries and net sales of approximately 4.3bn USD. Hexagon’s Mining division is enabling an autonomous future through the delivery of an autonomous connected ecosystem in mines across the globe. We bring survey, geology, mine planning & design, fleet management, production optimization, collision avoidance and operator safety together in a life-of-mine solution that integrates people and processes. Our customers are safer and more productive through insight-driven decisions that sustainably captures more value from mining operations.

We are currently seeking an experienced mining consultant on a permanent full-time basis to join our Australian team based in our Hendra office. The role of the consultant will be to provide consulting and training services for our MineProtect portfolio of products to a growing range of clients in the Asia-Pacific (APAC) region.

• MineProtect Portfolio
• Collision Avoidance Systems.
• Operator Alert Systems.

Specific Duties

• Provide training and consulting services to our customers on the effective use and operation of our MineProtect solutions.
• Conduct system audits, measure and analyse production performance and provide recommendations for operations improvements.
• Assist with tenders and requirements scoping for potential projects.
• Conduct pre-sales tasks including configuration testing and field trials.
• Assist sales teams with technical expertise relating to sales proposals and system usage requirements.
• Perform troubleshooting of high-level system issues.

Major Areas of Responsibility

• Design and develop new training documents.
• Identifying issues and opportunities for improvement with Hexagon MineProtect installed at customer mine sites and re-configuring system as required.
• Providing training to operators, mine controllers, maintenance personnel and other customer personnel in the use and operation of systems at client sites.
• Preparing scoping and requirements documentation.
• Preparing reports on the performance of the deployed solution at the client site and recommendations for improvements as required.
• Communicating directly with customers and assisting Business Development and Account Managers with new opportunities and existing account relationships.
• Utilising relationships developed with customers and other contacts to advise sales team of potential issues affecting customers as well as other opportunities for Hexagon Mining.
• Taking ownership and responsibility for customer issues and problems and seeing them through to resolution wherever possible.
• Be available for on call for support as required (primarily escalations).
• Attend site and company meetings in person or remotely.
• Attend trade shows as required in a technical capacity.
• Facilitate client workshops.
• Representing Hexagon Mining in a helpful, professional and courteous manner at all times.

Skills and Experience Required

• Keen interest in providing a superior level of customer service and support to our clients.
• Previous experience working with Collision Avoidance Systems, Operator Alert Systems or working with Autonomous Mining Systems.
• At least 5 years’ experience with mining Safety Systems.
• Experience working in the mining industry. Global experience desirable.
• Degree in Mining Engineering or related fields.
• Experience with relational databases (PostgreSQL, Microsoft SQL Server) desirable.
• Experience with data analytical tools such as Microsoft Power BI is desirable.
• Certificate IV in training and assessment.
• Excellent written and verbal communication skills.
• Willingness to learn new skills and be trained in Hexagon products.
• Ability to work proactively with minimal supervision.
• Ability to work effectively in a local and global team environment.
• Ability to work collaboratively within multi-disciplined teams.
• Ability and willing to expand own knowledge and skill set as well as knowledge with other team members whenever possible.

What’s on offer

• Apart from a salary package that is commensurate with your skills and experience, you will also benefit from the following:
• Personalised training and upskilling opportunities for career development for both technical and soft skills.
• Work with a diverse, talented, multi-disciplinary team across the globe, gaining valuable skills and knowledge servicing some of the biggest names in the industry.
• International and domestic travel to a variety of locations for client services.
• Modern, well-appointed office space with a casual and friendly atmosphere.
• Work life balance support with the flexibility to work from home.
• Social events, team building activities, morning teas, quiz nights and more.

Travel

At Hexagon, we understand the value of firsthand experience, and we believe that travel is an essential part of providing exceptional service to our clients. As such, this role offers exciting opportunities for domestic and international travel, giving you the chance to work with clients from around the world and see different parts of the mining industry in action.

During your travels, you'll be supported by a range of logistical measures, including travel allowances, accommodation, and meal expenses, so you can focus on providing exceptional customer service and making a real difference for our clients. Travel is an opportunity to broaden your horizons, develop cultural competencies, and expand your personal and professional network.

Job Tags

Permanent employment, Full time, Casual work, Local area, Remote job, Work from home, Night shift, Day shift,

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