Job Description

The current vacancy is in the Enterprise Services Department. The eligibility list created by this vacancy may be used to hire other vacancies in the department or County.  

Join a team that is committed to dramatically transform how the County delivers services by engaging residents and employees to provide the best possible resident experience and outcomes!

 

Ramsey County is now recruiting qualified candidates to fill two IPR Supervisor positions within Enterprise Services. These positions are designated primarily onsite and in-person, with some remote flexibility and will rotate working at Ramsey County Service Centers. These roles are critical to the ongoing success of the service centers, ensuring smooth day-to-day operations, and contributing to long-term improvements. Both positions will involve supervision of staff, but each has its own area of focus and responsibility. The IPR Supervisor position are separated into two areas of focus. Supervisor of Navigator Services will focus more on supervision of day-to-day operations and oversee the daily activities within the service centers, ensuring that residents' needs are addressed promptly and effectively. Supervisor of Service Center Operations will focus on overall service center operations with emphasis on project management and ensuring seamless integration of service delivery and efficient workflows.

Information and Public Records (IPR) Supervisors ensure seamless resident facing operations.  If assigned to Enterprise and Administrative Services, supervise Service Center Navigators at multiple locations charged with providing comprehensive assistance to connect residents to programs across the organization and within the community. If assigned Property Tax, Records, and Election Services, supervise front line customer service staff by providing operational support for tax, assessing, recording, and delinquent processes. 

If an internal candidate is selected, salary will be set in accordance with the personnel rules (i.e., promotion, transfer, or voluntary reduction).
 
To view or print a copy of the complete Ramsey County job (class) description for this position, go to:  Job Descriptions . Once at this page, you can browse the alphabetical list or search for a job description.   

 

1. Promote a diverse, culturally competent, and respectful workplace. 
2. Design, develop and maintain a customer friendly work environment where front-line employees are empowered to deliver services in accordance with the County Board’s vision of providing effective and efficient operations that put residents first.
3. Train, mentor, measure and coach employees on customer service techniques and attitudes to increase both employee and customer satisfaction in each interaction.
4. Conduct employee performance evaluations and develop plans with each employee to increase technical, customer service and interpersonal skills to maximize employee effectiveness and potential for job advancement and to participate in disciplinary actions as required.
5. Schedule, assign and evaluate the work process within the unit to improve the quality of services and p rovide functional support to the departments various divisions.
6. Assure staff adherence to the Ramsey County Code of Ethics and other standards of performance specified by law or regulation; consult with staff and leaders across the county to resolve problems that directly affect resident services and benefits; recommend service alternatives that comply with policy, align with best practices and ensure quality of service delivery. 
7. Conduct special studies, projects and surveys as needed, and draft written policy and procedural material for programs, and/or services to improve the well-being of residents, design new forms and notices, and complete written and oral reports as requested. 
8. Present information and communicate regularly to employees and management to strengthen operations, workflows, and current services to residents; regularly assist in building a collaborative work environment.
9. To serve a link between front-line staff and management; to receive complaints and resolve problems.
10. To participate in the hiring and training of new employees, including the planning preparation and implementation of hiring and training.
11. Assist in the design and implementation of delivery systems, technology, and work processes that will improve effectiveness of the unit to meet state and federal requirements; and to perform related work as assigned.

 

Enterprise and Administrative Services

1. Supervise navigators in multiple service center locations by conducting case consultations and unit meetings.
2. Serve as a liaison with internal and external partners, representatives of public, community organizations, and social service agencies present information concerning Ramsey County services and programs.
3. Work directly with service vendors and other social service agencies to coordinate projects and services to produce desired outcomes.
4. Participate in the department evaluation efforts by planning collecting, analyzing, and interpreting statistical data. Communicate findings to management regarding services for planning purposes.
5. Provide guidance to staff regarding social service needs of residents to identify appropriate resources for referral to other social service agencies.
6. Provide assessment and intervention through direct contact with residents, develop a plan to provide services which include, assessment, client-centered advocacy, client education, consultation, crisis intervention, and referral.
7. Engage and partner with community organizations to increase access to Ramsey County programs and reduce disparate outcomes for underserved Ramsey County populations.
8. Develop recommendations for review by the Enterprise Service Manager on methods for implementation of changes in federal, state or local laws, regulations and policies affecting target population served based on operational experience and impact on residents and diverse populations.

 

(The work assigned to a position in this classification may not include all possible tasks in this description and does not limit the assignment of any additional tasks in this classification. Regular attendance according to the position’s management approved work schedule is required.)

 

ESSENTIAL FUNCTIONS: 1,2,3,4,5,6,7,8,9,10,11.

Education: Bachelor’s degree, in social/behavioral science, or related field. 

 

Experience: Three  years of experience related to the area assigned: human services, social services, customer service, land records/recording cash management, accounting, government finance and/or collections , and/or support line of business applications.

 

Substitution: Four years of additional related experience in area assigned  may substitute for a bachelor’s degree on a year-for-year basis. 

 

Certifications/Licensure: None.

The examination process will consist of the following section with each section weighted as indicated:

• Training and Experience Rating = 100% 

The examination for Supervisor Information and Public Records Administration   will consist of a training and experience rating, comprised of the questions in the attached supplemental questionnaire. Not all applicants who meet the minimum qualifications will pass the training and experience rating. The rating on this supplemental questionnaire will depend on your answers to the questions – do not mark “see resume” or “see work history” as a response. Please answer all your questions clearly and completely. Failure to respond could affect your score and final rank on this examination.
 
Eligible List:   The names of all applicants who filled out a properly completed application and passed the examination/scree ning process shall be placed on the eligible list for an employment opportunity as a Supervisor Information and Public Records Administration. This list will be certified to the appointing authority which may use this list to conduct interviews to fill a vacancy. Candidates will remain on the list for 90 days or until hired, whichever occurs first. A notice will be sent to applicants at the time the eligible list is posted, informing them that the list has been certified and their status. 

The names of all applicants who pass the examination with a score of 60% or higher will be forwarded to the department for further consider.

Veteran's Preference:  This is a classified position requiring an open, competitive selection process. Veteran's Preference points will be applied after a candidate passes the examination process. Applicants who are eligible for veteran's preference should update their veteran's DD214, and other supporting documents, and submit them as an attachment at the time of application.
 
Criminal Background Checks: All employment offers are conditioned upon the applicant passing a criminal background check. Convictions are not an automatic bar to employment. Each case is considered on its individual merits and the type of work sought. However, making false statements or withholding information will cause you to be barred from employment, or removed from employment.
 
E-Verify Participation: Ramsey County participates in the federal E-Verify program. This means that Ramsey County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Ramsey County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
 
Equal Opportunity Employer: Ramsey County provides equal access to employment, programs, and services without regard to race, color, creed, religion, age, sex (except when sex is a Bona Fide Occupational Qualification), disability, familial or marital status, sexual orientation or gender identity, public assistance status, place of residence, political affiliation, or national origin.
 
Ramsey County is deeply committed to advancing racial equity and promoting diversity and inclusion within all areas of its workforce. The county strives being equitable, inclusive, transparent, respectful, and impactful in how we serve and engage with residents, as well as Ramsey County employees. Advancing racial equity ensures all people who need access to opportunities and services we provide, will receive them. Racial equity is achieved when race can no longer be used to predict life outcomes, and outcomes for all are improved.
 
To print a paper application for this posting click  Paper Application . You will need to print this posting AND answer the supplemental questions associated with this exam and submit them with your completed paper application.
 
For further information regarding this posting, please contact   lindsey.hunter@co.ramsey.mn.us .

 

Job Tags

Full time, Local area, Remote job,

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