Job Description
Location
ID - Meridian - Meridian - 3549
Classification
Full-Time
Job Summary Store Manager
What You Do
- Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and encouragement of first-class service by all your team.
- Create a vibrant bookstore through the flawless execution of bookstore basics.
- Teach and reinforce compelling merchandising with both visual integrity and title affinity through knowing the best place to put books on your floor to generate sales.
- Build your team through engagement, motivation and coaching; assess performance and address any issues proactively and timely.
- Communicate collaboratively with your cluster commercial support (CCS) to tailor the inventory, selection and assortments to reflect your community and customer.
- Manage pricing to offer a value statement consistent with your customers’ expectations, while protecting the margin and profitability of your store.
- Ensure the efficient execution of store operations with timely management of receiving, vendor returns and other day-to-day processes.
- Manage your roster to optimize the store efficiency through scheduling and payroll, working with area rota and cluster rota support.
- Work with area people support to ensure well trained employees.
- Interview and hire booksellers that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with cluster support when appropriate.
- Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
- Understand issues of shrink and expenses, holding the store team accountable to do the same.
- Collaborate with the café manager to convert traffic into café sales and create a superior customer experience.
- Engage your community through social media and events specific to your customers’ interests.
- Use remote working technology (Teams, Outlook 365, etc.) to support the above.
- Work a majority of the time on the selling floor, which requires physical activity (I.e., prolonged standing, repetitive bending, lifting, climbing).
- Open and close the building, ensuring the safety of our employees and customers.
Knowledge & Experience
- Solid bookselling knowledge across various genres.
- Experience in managing and developing employees at all levels.
- Experience managing payroll and scheduling effectively.
- Experience driving positive key financial results.
- Ability to organize, plan and prioritize workload.
- Manage own time efficiently and effectively.
- Able to delegate and to work through others well.
- Communicate clearly and comfortably across all levels of the business.
- Build collaborative working relationships at all levels. v
- Deliver honest and constructive feedback, holding team members accountable when necessary.
Expected Behaviors
- Run an excellent commercial bookstore.
- Grow knowledge of industry and market.
- Prioritize customer experience above all else.
- Drive results.
- Provide feedback, coaching and development.
- Exhibit genuine passion to deliver better bookstores through our people.
- Listen to others.
- Can empathize with and understand people.
- Demonstrate collaboration.
- Address issues proactively.
- Make good decisions and engage in solution-based problem solving.
- Take calculated risks.
- Is comfortable with ambiguity.
- Act with respect and kindness.
- Show adaptability and work with a sense of urgency all the time.
- Maintain positivity.
- Remain discreet and unbiased.
Job Tags
Full time, Remote work, Rotating shift,