Job Description

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:  

Ensure the maintenance of the highest standards of hygiene and cleanliness in all aspects of the operation. Responsible for monitoring spa facilities, ensuring positive and friendly guest relations. Attendant observes all activity within assigned areas, offering assistance to guests/visitors.

REPORTS TO: Spa Supervisor / Spa Management  

SUPERVISES:  N/A

WORK ENVIRONMENT:

· Job involves working: Main: locker rooms, relaxation areas, SPA Pool Trace. Secondary: All spa areas 

· While standing for up to 8 hours including stair climbing to access various locations within spa

· Lifting and/or moving up to 50 pounds. 

· Under variable temperature conditions (or extreme heat or cold)

· Under variable noise levels

· Outdoors/indoors

KEY RELATIONSHIPS:

Internal:  Staff in Spa, Pool, Grounds, Food and Beverage, Rooms, Laundry, Housekeeping and Engineering

External: Hotel guests/visitors, Spa members.

QUALIFICATIONS:

Essential:

1. Oral proficiency in English language.

2. Experience in Guest Service or similar experience.

3. Positive demeanour.

4. Commitment to spa needs, colleagues, and guests.

1. Must be willing to work a flexible schedule.
2. Must be self-motivated.
3. Must be flexible and able to work efficiently under pressure.
4. Must work in a safe, prudent and organized manner.

9. Ability to:

a. Perform job functions with attention to detail, speed and accuracy.

b. Prioritize, organize and follow-up

c. Be a clear thinker, remaining calm and resolving problems using good judgment.

d. Follow directions thoroughly

e. Understand guest service needs

f. Work cohesively with co-workers as part of a team

g. Work with minimal supervision

h. Maintain confidentiality of guest information and pertinent hotel data

Desirable: Fluency in a second language preferably Spanish, Portuguese or Russian

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Forbes 5 Star, LHW, AAA Five Diamond and ESPA standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Be visible, anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Always maintain positive guest relations following verbiage standards.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Follow Spa opening & closing procedures.
• Review memo board, and attend daily pre-shift meeting (Zen Time)
• Check the WhatsApp chat regularly, as it is one of our strongest form of communication.
• Inspect Spa on a regular basis; i.e. Locker rooms, Relaxation areas, Pool deck, Private suite.
• Set up and maintain amenity bar
• Set up and maintain water station.
• Prepare and maintain hot tea stations.
• Maintain relaxation lounge.
• Stock and maintain lockers.
• Greet guests upon arrival and provide tour of the facility.
• Escort guests into the lockers.
• Handle emergency procedures.
• Remain at assigned station.
• Maintain towel/linen, robe supply, and inform management when area will be left unattended to collect linen.
• Clean and maintain locker rooms, restrooms, heat experience and shower areas.
• Inspect and maintain Jacuzzi, steam room, and sauna.
• Take food orders, retrieve from Costa Gril kitchen and deliver to guests.
• Service guests at the pool with beverage and alcohol service.
• Maintain the pool deck by constantly picking up debris and properly arrange pool furniture.
• Always maintain a clean environment for the lockers, relaxation areas, pool area.
• Empty trash containers and towel bins regularly.
• Handle lost and found items.
• Accompany guests to check out and provide fond farewell.
• Break down amenity bar.
• Break down water station.
• Break down hot tea stations. Ensure no guests are in the Spa before you exit for the closing shift.
• To follow and fully comply with Spa Director/Manager/Supervisor guidance regarding the wear of PPE, sanitation procedures and schedules as well as being knowledgeable in infection prevention measures taken by the spa.

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