Job Description
| Position: | Service Technician |
| Reports To: | Service manager |
| FLSA Status: | Non-Exempt |
| FT/PT Status: | FT |
Position Overview :
BXI’s Service Technicians provide technical support services to customers which include installation, maintenance and repair of copiers and equipment.
Essential Job Functions:
- Establish and maintain positive customer relationships.
- On site troubleshooting and repair as well as preventative maintenance of copiers, printers and fax machines.
- Maintain accurate parts inventory.
- Reassembling machines after making repairs or replacing parts.
- Converse with customers to determine details of equipment problems.
- Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
- Align, adjust, or calibrate equipment according to specifications.
- Perform service work as timely and efficiently as you are capable.
- Perform service work in a safe manner. All WCB rules do apply.
- Assure that all “Request for Service / Service Reports” are filled out adequately with all information to perform that specific job and that these are returned to the Service Coordinator promptly upon completion of the job.
- Take directions from the Service Manager through whom customer liaison is channeled. This includes both shop work and fieldwork.
- Effective communication with Operations Manager and Service Manager for next day scheduling, issues, and concerns for proper customer service and scheduling.
- Complete time sheets and service reports daily and apply all information required
- Ensure all necessary parts required to complete the service job are ready and available for work.
- Perform other duties as assigned or requested.
Qualifications:
- High school diploma
- Technical school or associates degree in electronics or equivalent experience
- Field service experience in the office equipment industry.
- Must be able to work independently with little supervision.
- Must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job.
- Must possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.
- Possess a valid driver’s license.
Knowledge/Skills/Abilities/Working Conditions:
- Knowledge of copiers, including their design, uses, repair, and maintenance.
- Determining causes of operating errors and deciding what to do about it.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
ADA Requirements
- Working conditions are typically an office environment. Work requires significant local travel and may require occasion overnight and/or weekend and evening work.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequently:
- Use hands to handle, control, or feel objects, tools, or controls.
- Repetitive motions.
- Bend or twist the body when operating equipment or examining or moving patients.
- Able to communicate verbally.
- Moderate to occasional:
- Lifting (1-50 pounds).
- Walking, sitting, kneeling, crouching.
Job Tags
Local area, Night shift, Weekend work, Afternoon shift,