Job Description

Job Description and Duties

Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It’s not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care!

As an Information Technology Technician you will have the opportunity to:

• With direction from the Service Desk supervisor, support leads and/or may receive general direction from the Chief Information Officer (CIO), the incumbent provides level one support and resolution for software, hardware, printers, phones, and other IT peripheral issues either through phone, in person, or using remote access technologies
• Assist with A/V services, webinars and online meetings using standard software and hardware, answer customer questions regarding system procedures, system status, and downtime procedures, follow Service Desk standard operating procedure (SOP) guidelines, and provide level one technical and support training
• Assist or work as part of the project team on priority projects, such as asset inventory project, telecoms project, hoteling project, HAM & SAM project, printer refresh project, and other related Service Desk projects
• Ensure that computer and peripheral equipment are in working order and have all required software updates for hardware and software compliance to security standards
• Assist with setting up, deploying desktop images, moving and/or replacement of IT equipment, either on scheduled time frames or as necessary
• Perform end of life asset management; assists lead technical staff with ensuring that an adequate IT equipment is available to office staff, ensuring all equipment is in good operating condition

Desirable Qualifications We Look For:

• Customer Service and Technical Support Skills
• Knowledge of Software Installation (deployment) and Hardware maintenance
• Ability to Troubleshoot customer issues
• Knowledge of IT Service Management for managing Requests and Incidents

You will find additional information about the job in the .

Working Conditions

Click the link below for a special message from Director Williams on DTSC’s culture:

Special Requirements

This position has been reposted. If you have previously applied for JC-434012 your application will NOT be considered. Therefore, you must apply to the JC-440679 to be considered.

Statement of Qualification (SOQ) Instructions

A Statement of Qualifications (SOQ) is required for the hiring manager’s review. Applications submitted without an SOQ may be disqualified.

The SOQ must have header with name, should be no more than 2 page(s) in length, be clearly written and well-organized, contain no more than (five) grammatical and spelling errors, and Arial font size 12.

Your SOQ should address the following:

1. Please describe the process on how you would work to resolve an issue where the only piece of information you have from the customer is that their computer is not working.

2. What’s the best way to help a customer who has worked with multiple agents and hasn't received the help they needed?

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times and your eligibility for this position may be impacted.

Electronic applications submitted through your CalCareer Account are highly recommended . If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section. Applications must be postmarked on or before the final filing date.

For mail-in or drop-off applications, please include JC# 440679  and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application.

Pending Budget Approval - DTSC will obtain all necessary approvals prior to extending a job offer. 

Foreign Degrees

Applicants who completed their education outside the United States (with foreign degree/ transcripts) must obtain and submit verification of United States course/degree equivalency.

Foreign education credential evaluation services can be found .

DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.).

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD.678). Please refer to the "Special Requirements” section above for additional information.

Job Tags

Permanent employment, Full time, Temporary work, Remote job,

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