Job Description

Location: Boca Raton, FloridaJob Type: PermanentCompensation Range: $120,000 - 180,000 per yearAre you a data powerhouse ready to shape the future of customer engagement? We're looking for a Senior Data Analyst who thrives on transforming complex datasets into strategic business insights-especially within call center environments. You'll play a key role in aligning data with strategy across Marketing, Product, Engineering, and Executive Leadership.This is more than a reporting role-you'll be the go-to analytical mind guiding real business decisions, influencing everything from customer acquisition campaigns to long-term product strategy. You'll help build a more intelligent, efficient, and personalized customer journey-one insight at a time.Who We AreWe're a fast-growing tech company that powers customer acquisition at scale in the insurance space. Our mission is to create data-driven, personalized experiences that connect people with the services they need most. Our teams are agile, our leadership is data-obsessed, and our environment rewards curiosity, collaboration, and impact.To collaborate effectively with your teammates and stakeholders, you must be available during core hours: Monday to Friday, 9:00am - 12:00pm ET.Responsibilities: Design, manage, and optimize dashboards and reporting tools that transform raw data into actionable insights across departments. Analyze large and complex data sets to uncover patterns, trends, and opportunities that enhance operations across call centers, marketing, product, client services, and overall business performance. Collaborate cross-functionally with Marketing, Product, Call Center Ops, Engineering, and Business Development to ensure data-driven strategies are aligned with company goals. Present insights directly to clients in the insurance sector, offering data-backed recommendations to enhance acquisition campaigns and improve ROI. Provide strategic support in the development and refinement of data models that power core business functions. Be a trusted advisor to C-Level executives, supporting major strategic initiatives with rigorous data interpretation and forward-thinking analytics. Drive innovation by identifying new opportunities for data use and analytics to support business growth and operational efficiency. Qualifications: 4+ years of experience in data analysis, with a strong emphasis on call center operations and business analytics. Proficiency in SQL, Python or R, Excel, and business intelligence tools like AWS QuickSight, Tableau, or similar. Exceptional communication skills-you know how to make data tell a story that resonates with technical and non-technical stakeholders alike. A strategic mindset paired with a builder's mentality-you see where data can make a difference and know how to bring those insights to life. High comfort level working in fast-paced, startup-like environments where agility and initiative are essential. A passion for using data to fuel customer experience, operational excellence, and business growth. Skills: Technical Skills SQL - Advanced querying and data manipulation. Python or R - Statistical analysis and data modeling. Excel - Complex formulas, pivot tables, and data analysis. Business Intelligence (BI) Tools - AWS QuickSight, Tableau, Power BI, Looker. Data Visualization - Designing intuitive dashboards and reports. Data Modeling - Creating predictive and performance models. ETL Processes - Understanding and managing data pipelines. Data Warehousing - Familiarity with Redshift, Snowflake, or similar platforms. A/B Testing - Experimental design and interpretation. APIs & Data Integration - Working with external/internal data sources. Analytical Skills Call Center Metrics Analysis - Understanding KPIs like conversion rate, handle time, FCR, etc. Customer Journey Analysis - Mapping and optimizing user behavior paths. Campaign Performance Analysis - Evaluating marketing and acquisition campaigns. Root Cause Analysis - Identifying underlying drivers of performance issues. Forecasting & Trend Analysis - Data-driven projections to support planning. Strategic & Business Skills Business Acumen - Translating data into business impact. Client-Facing Communication - Presenting data insights to external stakeholders. Cross-Functional Collaboration - Working across Product, Marketing, Engineering, and Ops. Executive Reporting - Creating concise, impactful reports for C-level leaders. Data-Driven Decision Making - Supporting and influencing strategic choices. Soft Skills Strong Communication - Explaining complex concepts clearly to non-technical audiences. Critical Thinking - Interpreting data in context and challenging assumptions. Problem Solving - Using data to find solutions to business challenges. Attention to Detail - Ensuring data accuracy and integrity. Adaptability - Thriving in fast-paced, changing environments. Self-Starter Attitude - Taking initiative with minimal oversight. Job ID: 1090080#LI-CellaLI-KD1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.

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