Job Description

About GBG   

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them the intelligence to make the best decisions about their customers when it matters most.  

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organizations to reach and trust their customers.  

Why you should be@GBG   

Reach  

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else. 

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

The Team

Loqate Professional Services / Sales Engineering / Solutions Consulting / Technical Account Manager

Very simply, the Professional Services Team provides guidance and support to our clients through their journey with Loqate. We provide technical support for the Loqate business. We work directly with customers to ensure they get the most value from their time with Loqate.

More information about Loqate, a GBG solution can be found at .

The Role

This is a challenging and varied role where you will perform many technical functions including pre-sales, customer onboarding, technical account management, and implementation assistance. You will work directly with customers and partners and will also work closely with the Business Development and Customer Success teams, as well as a variety of other geographically disbursed internal teams.

What you will do

You will:

• Use your understanding of multiple programming languages and operating systems to guide prospects and partners for optimal deployments of both on-premises and cloud-based solutions.
• Provide Professional Services to the Business Development, and Customer Success, and the partner channel teams.
• Have the knowledge to configure, implement, and support all Loqate global location intelligence solutions.
• Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.

Requirements

• Educated to degree level required; technical discipline preferred
• Experience in global addressing/related industry in a similar consultancy/sales engineer/technical role
• Experienced with web services and systems architecture
• Pre-Sales experience
• Proven track record of supporting technical delivery from inception to completion
• Experience with Kubernetes, Docker, and DevOps desired
• The confidence and professional credibility that come from experience
• An independent worker, comfortable with working with a remote team, prioritizing and managing own workload, seeking out guidance and support when required
• The ability to create, deliver, and support industry leading customer solutions
• Takes ownership fof the delivery of project work and demonstrates best practices in terms of standards
• Awareness of the need for urgency and the ability to motivate others to think the same
• An excellent communicator, both orally and in writing, with the necessary confidence and gravitas to present a case enthusiastically and persuasively
• A hands-on attitude to dive into complex problem-solving tasks when required
• The ability to think and act quickly, particularly under pressure
• Flexibility with reference to working hours, often to accommodate multiple time zones
• Willing to travel domestically and internationally if or when required

Benefits

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. 

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here .

Why not apply and make life@GBG work for you? 

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