Job Description

Responsibilities:

• The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Essential Duties as following;
• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit Caldwell Toyota.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Gather and track all guest data as directed; accurately enter into BDC database.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
• Work in close proximity with other Sales BDC Representatives in a team based environment.
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
• Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
• Participate in departmental and dealership meetings; other duties as assigned by management.

Qualifications:

• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
• Pass drug testing, background investigation/interview and pre-employment assessment.

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