Job Description

Overview:  

We’re looking for a creative and organized Retail Gift Shop/Operations  Supervisor to lead the day-to-day operations of our nursery, display gardens, and event venue. This role blends leadership, hospitality , and strategic thinking to create an exceptional guest experience while supporting our staff and growing our retail presence in thoughtful and innovative ways.  

As the Retail Operations Supervisor , you'll work closely with senior leadership and receive additional support from the owner and HR support . You’ll ensure that every role on property has coverage, manage scheduling and inventory, and help guide the continued growth of our retail location—including exploring new product lines, enhancing guest experiences, and shaping the future of our garden café.  

Key Responsibilities:  

Leadership & Scheduling  

• Oversee and support staff across all areas of the nursery, display gardens, and venue, ensuring roles are covered and aligned with seasonal needs. 
• Create and manage weekly staff schedules with support from HR and input from leadership, adapting as necessary during peak times and special events. 
• Hold weekly team meetings to communicate goals, reinforce safety practices, and highlight learning opportunities, creating space for open dialogue and growth.  
• Foster a culture of collaboration, trust, and accountability—where feedback is welcomed and shared in a safe, respectful environment without fear of retaliation.  
• Partner closely with the Gardens Supervisor and Senior Horticulturist, leaning on their plant expertise to ensure accurate information is shared with staff and customers.  

Retail Strategy & Creative Growth  

• Collaborate with leadership on opportunities for retail growth, including new product lines, seasonal features, and vendor relationships. 
• Use creativity to elevate merchandising and design beautiful, shoppable experiences throughout the nursery and gift shop. 
• Play a key role in developing guest-forward enhancements, including the expansion of the on-site café and retail offerings.  

Inventory & Administrative Oversight  

• Coordinate with the Business Manager for the procurement of goods across departments, ensuring seasonal and strategic alignment. 
• Develop and implement a clear receiving system and standard operating procedures (SOPs) to track incoming products and maintain inventory accuracy. 
• Monitor sales trends and product performance to inform timely and appropriate ordering decisions.  
• Ensure inventory levels are well-balanced to support both high-demand periods and creative merchandising opportunities.  
• Provide regular inventory and sales performance reports to the Operations Manager and Owner to support informed decision-making and future planning.  

Cash Handling & Financial Accuracy  

• Daily Cash Management: Responsible for accurate handling of cash and credit transactions throughout the day. 
• End-of-Day Procedures: Securely count, reconcile, and lock up all cash and register drawers at the end of each business day. 
• Deposit Coordination: Pass off all cash and documentation to the Operations Manager for deposits according to internal procedures.  
• Backup Assignment: Designate and train a trusted backup to handle all cash responsibilities on scheduled days off, ensuring continuity and accountability.  
• Accuracy & Accountability: Maintain 100% accuracy in daily cash counts and ensure any discrepancies are reported and resolved immediately .  

Guest Experience & Venue Oversight  

• Ensure every guest feels welcomed, supported, and inspired during their visit to the nursery and display gardens.
• Collaborate closely with the Event Coordinator to ensure smooth venue operations, accurate event scheduling, and clear communication between departments for garden tours, group events, photography requests, etc.
• Be prepared to give warm, informative impromptu tours to prospective bridal clients and seamlessly pass them to the Event Coordinator for booking and next steps.  
• Address customer inquiries, concerns, or special requests with professionalism, care, and attention to detail, ensuring a consistently positive guest experience.  

Collaboration & Vision  

• Partner with the owner and senior leadership on long-term goals and brand-aligned opportunities. 
• Participate in seasonal planning, brainstorming sessions, and strategic visioning for growth. 
• Identify and implement systems that streamline operations and create more time for innovation.  

What We’re Looking For:  

• Bachelor’s degree in business, retail or horticulture preferred. 
• 3–5 years of retail, hospitality, or operations management experience (garden center or lifestyle retail experience is a plus). 
• A creative eye and a strong sense of design, merchandising, and storytelling through space. 
• Excellent communication, leadership, and organizational skills.  
• Comfortable working weekends and flexible hours, especially during peak seasons and events.  
• A growth mindset—someone who sees what’s possible and is ready to build something beautiful with us.  

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