Job Description

We’re obsessed  with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help successful companies solve for scale and connect them with a wider world of talent.

Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: We Value Our People First, We Stay Humble, We Improve Daily, We Embrace Compassionate Candor, We Live Joyfully.

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life as a Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Undergraduates are welcome to apply
• Previous customer service experience or equivalent, preferably in a call center environment
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications, CRM preferred
• Must be able to meet the equipment requirements for work at home setup (see attached document)

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

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