Job Description

Description

Select Staffing is looking for Remote CUSTOMER SERVICE REPS to join our team at a busy local medical provider in the Albuquerque area.? 

**Need to have the ability to report to the Albuquerque Office for equipment, training and technology issues 

Responsible for providing customer service for members.

Ensure callers receive service excellence when responding to telephone, written, Online, E-Business, chat, and in person inquiries.

• Monday-Friday
• 8:30am to 5:00pm
• Upcoming classes: June 30th, July 7th, & July 14th
• First Shift  
• Pay rate: $16 an hour  
• Weekly Pay  
• Expectation to report onsite for first day for equipment pick up and one week of training on site.

?Remote Customer Service Rep?Responsibilities?:

The Customer Service Rep is responsible for providing customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, online, E-Business, chat, and in person inquiries. Please note that this position needs to be based remotely in the greater Albuquerque, NM area 

• Responsible for providing customer service for patients in regard to the triage of patients, scheduling appointments, referrals, messaging, and maintaining patient demographics. 
• Respond to incoming calls routed through skill-based technology to meet quality standards and performance measurements.
• Is ready to take calls at the scheduled time and spends the appropriate amount of time taking calls throughout their shift to resolve contacts on initial encounter.
• Conducts outbound calls as required and meets established quality/quantity guidelines supporting initiatives and/or programs. 
• Record all calls, mail, email, faxes, etc. in appropriate databases to provide meaningful, accurate data for analysis and reporting.
• Develop and maintain positive customer or partner relationships.
• Maintains prescribed standards of quality in all research, customer and partner contacts/service functions and promotes customer satisfaction/loyalty through quality contact and timeliness of responses, achieves quality audit results as required. 
• Assists in the development of documentation of process and procedures into functional process improvements to enhance overall level of service to our customers and partners.
• Participates as an effective and active team member both individually and in a team environment.
• Perform other functions as required. 

Benefits:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!
• FREE ONLINE skills training

Requirementsfor the Remote Customer Service Rep:

• High school diplomaplus one to three years office/business experience; call center experience preferred and/or is currently demonstrating customer service skills, meeting?current department metric and attendance guidelines within department. 
• Demonstrated ability to communicate effectively  via telephone with members, employer groups, brokers, physicians, and physician office staff. 
• Written?communication skills as well as business writing and presentation skills are required. 
• Requires strong organizational skills.
• Requires ability to retain plan details and basic medical terminology. 
• Must be able to work cooperatively with other?employees and function under pressure. 
• Demonstrated ability to sustain quality standards. 
• Spanish and Navajo speakers needed 
• Must be able to prove ability to type 30 WPM with 90% accuracy
• • RELIEABLE HOME INTERNET REQUIRED 
  • Internet or connectivity issues may require reporting to main facility for work. 

Must be able to prove ability to type 30 wpm with 90% accuracy

**HS diploma or GED documentation is required for this position.

**Need to have the ability to report to the Albuquerque Office for equipment, training and technology issues 

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