Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a, passionate about improving and saving the lives of patients through high quality, innovative medical devices and services. A leading global manufacturer of specialty medical devices that provides innovative and lifesaving solutions for the world's healthcare markets. Specializing in Infusion Therapy, Vascular Access, Vital Care, and Specialty Products & Services.

Position: Remediation Project Manager, Account Coordination

Location: Plymouth, MN 55442

Duration: 12 Months

Job Type: Contract

Work Type: Remote

Job Description:

Project Management skills: as primary liaison between the Client and Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling

• Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
• Create, communicate, and manage detailed plans with Customer Accounts
• Manage Resource allocations for account scheduling
• Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
• Provide ongoing management of timelines and resource logistics (Change Management)
• Where appropriate, coordinate return of affected devices to a Company location
• Provide a forecast of Customer Account scheduling targets
• Document account statuses, provide Quality record

Program support:

• Implement various business process improvement and automation initiatives
• Facilitate 3rd Party resource training
• Follow-up on KPIs associated with Resource performance to correct underperforming indicators
• Review / audit documentation, and support reconciliation of project records
• Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures
• Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact
• Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected
• Other duties as assigned by supervisor
• Work environment may be an office or home setting

Qualifications:

MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS

Education and Experience Required

• Minimum 4 years Project Management experience required
• University / College degree (BA) preferred
• PMI Certification is a plus

Technical Knowledge and Skills

• Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required
• Experience in medical device industry is preferred
• Excellent customer service skills required

Abilities

• Self-starter
• Strong analytical and problem-solving skills
• Negotiation and collaboration skills
• Impact and Scope
• Errors would result in additional time and cost to the company, as well as potential loss of customer accounts
• Key Internal and External Relationships
• All colleagues within Company including senior management
• Contracted Field service engineers, Project Managers, and Data Entry Clerks
• Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical
• Planning and Decision Making
• Assist Senior Managers in their decisions by data preparation and analysis
• Develop proposals with solid rationale
• Supervision is available for escalated issues

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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