Job Description

Essential Duties and Responsibilities
The Properties Operations Manager reports directly to the Director of Properties and is required to perform the following duties:
• Supervise Properties Administrator and Maintenance Supervisor, coach and guide as needed.
• Responsible for managing work order database, ensuring that it’s accuracy and effectiveness.
• Develop and manage the QA process for the work order system, including property visits, work order audits, setting up reoccurring work orders for planned maintenance, and customer input.
• Track customer satisfaction for internal and external customers and creating and implementing strategies for improvement.
• Meet with direct reports and review capital spending and operating budget variances, adjusting as necessary to stay on budget.
• Staff the Property Committee meetings, create meeting agendas, prepare meeting minutes, schedule meetings/calls, and coordinate with the CFAO and Property Committee Chair
• Actively participate in Council’s Property Strategic Planning process.
• Track and report project status on a variety of projects and initiatives.
• Develop, implement, and maintain a system to regularly communicate with other departments to update them on issues that affect their operations.
• Manage capital projects spending and provide reports, as necessary.
• Manage office relocation needs and tenant improvements.
• Manage vendor relationships and manage project workflow.
• Manage the vendor selection process (bids, RFP) for efficiencies of cost and quality of service.
• Perform job walks, analyze bid proposals, and make recommendations.
• Assist Director of Properties in contract negotiations and liaising with legal counsel.
• Responsible for meeting budgeted revenue goals and developing new sources of revenue.
• Liaise with Finance, Purchasing and Risk Management to ensure proper flow of required documentation on budget spending.
• Provide reports, document progress of condition of properties, and recommend priorities as needed.
• Participate in the annual budget process.
• Primary point of contact for capital projects, interact with vendors, inspect their work, and take appropriate action as needed. Assist in developing work specifications and timelines.
• Assist Director of Properties in the purchase/sale or leasing of properties in real estate portfolio.
Become familiar with all systems including office systems (HVAC, security, phone, postage, security cameras, etc.).
• Work with Properties Administrator and Maintenance Supervisor to develop maintenance manuals to ensure scheduled maintenance needs are met.
• Point of contact in the absence of the Properties Administrator and Maintenance Supervisor.
• Develop and oversee Safety and Emergency Protocols for the Council.
• Willing and able to be “on call” for emergencies.
• Other duties as assigned.
Skill, Experience & Education
• Equivalent of 5 years’ experience in property management and or real estate management.
• Demonstrated project management skills and Project Management Certification.
• Travel as needed throughout Council territory.
• Ability to work independently with demonstrated evidence of detail-orientation, multi-tasking, problem solving skills, and meeting deadlines.
• Proven organizational skills
• Good written and verbal communication skills
• Familiarity with facilities operations and accounting procedures
• Excellent customer service skills
• Flexibility to work overtime.
• Proficient in Microsoft Office Suite
• Abila MIP experience preferred
• Provide a clean driving record along with personal vehicle
• Work schedule and location are flexible with Supervisor’s prior approval

EEO/AA Employer/Vet/Disabled.

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For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)

Job Tags

Contract work, Temporary work, Relocation, Flexible hours,

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