Job Description

Title:  Product Operations Manager 

Date:  4.8.2024 

Function: Product 

Reports to: Chief Product Officer 

Location:  US/Remote 

Position Summary   

As Product Operations Manager, you will own our data, reporting, and processes across the product organization.  You will work closely with engineering, product managers, and customer success teams to help us track user adoption and ensure we’re leveraging data to make decisions.  Working closely with the Chief Product Officer, you will empower the product org to run efficiently by removing roadblocks and providing the team with the best data and tools to make informed decisions. 

Key Responsibilities:   

• Product Optimization: You will be responsible for collecting, analyzing, and managing customer feedback to clarify which product features deliver value and which ones don’t. 
• Product Usage: Reconcile customer feedback with product usage and customer data to help increase the success of product releases by identifying beta testers, early adopters, and customer champions. 
• Stakeholder Management: Work closely with product, engineering, and customer success to enrich conversations about product usage, feature development, and customer needs. 
• Product Data: Collect various data—usage, feature requests, support tickets, sentiment—and align with teams across marketing and revenue operations to incorporate it into business and product health metrics. 
• Product Enablement: Using feedback loops, help the product team better understand what features/solutions to build and what should be fixed. Track product release experiments. 
• Reporting: compile our weekly, monthly, and quarterly reports, providing a quantifiable perspective on product health. 
• Tools: Manage tools used by the product team to manage customer discovery, product analytics, customer feedback, and roadmaps. 

Skills and Experience Needed :  

• Bachelor’s Degree  
• 5+ years of product management experience working in high-performance teams in fast-paced SaaS organizations.  
• Excellent understanding of product management and project management principles. 
• Strong analytical skills and ability to create insight from large datasets. 
• Technical understanding and ability to communicate with both technical and non-technical audiences. 
• Structured approach and comfortable working at speed to tight deadlines. 
• Collaborative and happy working cross-functionally. 
• Driven personality with a bias for action. 

Competencies:  

Accountability

Creating an Inclusive Environment 

Adaptability

Customer Focus 

Applied Learning

Decision Making 

Business Acumen

Initiating Action 

Collaboration Planning & Organizing 

Technical/Professional Knowledge/Skill 

About the company:

Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.

Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.

Passageways, doing business as OnBoard, has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. With a recent $100 million investment from JMI Equity and our recent purchase of meeting management software company eSCRIBE, we’re poised to grow to even greater heights.

Diversity Statement - Culture of Togetherness: 

At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. 

OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. OnBoard does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email  peopleops@passageways.com.

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