Job Description
The Role
Title: Product Operations Director
Team: Product
Location: San Diego, CA or Las Vegas, NV - Hybrid 3x per week
Reports To: CPTO, or designee
About PracticeTek: Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go!
We’re on a mission to
revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the
Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity.
We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.
At PracticeTek, you’ll get to:
- Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.
- Team up with passionate, talented people who care deeply about patients, providers, and making a difference.
- See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.
- Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.
Why You’ll Love It Here
As part of the TekTribe, you’ll enjoy:
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
The Director, Product Operations leads the strategy, systems, and rhythms that enable the entire Product organization to operate with precision, transparency, and impact. You will be a key force multiplier within the team, helping product leaders improve focus, alignment, and execution. This role scales product excellence by unifying process, data, and cross-functional collaboration across Product, Engineering, and Go-To-Market teams.
You’ll set the standard for how product teams plan, measure, and communicate — ensuring decisions are evidence-based, launches are predictable, and outcomes are measurable. Market teams to define and optimize product operating rhythms, artifacts, and systems.
This role requires a structured, detail-oriented, and collaborative operator who thrives on driving clarity and consistency across complex workflows. You will play a central role in enhancing the effectiveness of the entire product organization.
What You’ll Do
Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:
- Operational Excellence
- Define and standardize product operating frameworks (planning cycles, launch checklists, retrospectives).
- Ensure governance, documentation, and communication consistency across all product lines.
- Create scalable systems for intake, prioritization, and decision transparency.
- Data and Insights
- Build a unified product data ecosystem spanning feature usage, adoption, NPS, and retention.
- Partner with Analytics to automate dashboards that guide PM decision-making.
- Establish continuous feedback loops between Product, CS, Sales, and customers.
- Cross-Functional Alignment
- Lead quarterly and annual product planning, roadmap reviews, and launch readiness processes.
- Ensure alignment between Product, Engineering, and GTM on priorities, dependencies, and metrics.
- Maintain a single source of truth for product goals, KPIs, and OKRs.
- Enablement and Tooling
- Own the product tech stack (Jira, Aha, UserPilot, etc.) — drive adoption and optimization.
- Define standards and training for tool usage, reporting, and data hygiene.
- Evaluate and implement new systems that improve team efficiency and visibility.
Areas of Accountability
Here’s how we’ll know you’re making an impact and raising the bar:
- Partner with product leadership to define and continuously improve product operating rhythms, including planning, reviews, and retrospectives.
- Create, maintain, and evolve product operations artifacts such as roadmaps, OKRs, status dashboards, and capacity plans.
- Partner with Product Managers to facilitate their successful creation of product artifacts and participation in product ceremonies.
- Facilitate cross-functional collaboration by ensuring the right stakeholders are involved in the right conversations at the right time.
- Drive consistent communication and documentation practices across the product team.
- Establish scalable processes for intake, prioritization, and feedback loops.
- Monitor and report on product team performance metrics to support continuous improvement.
- Act as a primary vendor contact for product management tool vendors, facilitate implementation, usage, and knowledge sharing.
- Drive the evolution of how we use data in decision-making. Helping product leaders to intelligently and efficiently access and interpret a combination of business, user, and product data.
- Support alignment across Product, Engineering, Design, and Go-To-Market teams through structured collaboration and shared visibility.
What You Bring
Your unique talents are what make you shine. For this role, success looks like:
- 5+ years of experience in Product Operations in a SaaS environment.
- Strong organizational and project management skills with a bias toward clarity and action.
- Experience building and maintaining product operations frameworks and rituals.
- Excellent communication skills—able to translate complexity into clear, concise formats.
- Proficiency with tools like JIRA, Confluence, Asana, Airtable, or similar workflow and planning platforms.
- Comfortable working with data and dashboards to support decision-making and reporting.
- Collaborative, team-oriented mindset with a drive to support others and improve how teams work.
Ready to Join?
If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better. Together.
The Fine Print (That Really Matters)
At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between $160,000 - $180,000 annually. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable.
PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law.
This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.
Job Tags
Full time, Contract work, Live out, Worldwide, Flexible hours,