Job Description

Overview

Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Since its founding in 1868, TUSDM has been committed to leadership in education, patient care, research, and community service. Students obtain an interdisciplinary education, integrated with medicine, with access to training in dental specialties. Clinics at TUSDM provide quality comprehensive care to more than 20,000 individuals annually. Nationally and internationally, the school promotes health and educational programs and researches new procedures, materials, and technologies to improve oral health. 

Across the Dental School, the Undergraduate/Postgraduate (UG/PG) clinic/practice operations team supports the clinical and education efforts, within the postgraduate departments. The UG/PG operations staff provides courteous, professional, and effective support services and are committed to providing patients, students, residents and faculty with information, guidance, and quality service to contribute to a successful dental clinic experience for our patients. This includes maintaining a safe environment, assuring that patients' dental needs are addressed in a caring, confidential, timely and thorough manner, ensuring that patients are properly informed about their treatment and clinic procedures, and those procedures are accurately captured in the patient care system by notifying the front desk operations team prior to services being provided and makes sure that residents/students have obtained all patient related consents, waivers and financial responsibilities have been collected in full.

What You'll Do

• The Practice Administrator (PA) oversees the overall management, direction of the clinic/department and directly backs-up all clinic/practice operations and provides leadership, planning, financial management, clinical staff supervision, patient management and operational oversight and implements measures that prevent financial losses related to treatment changes that necessitate separate or additional signed consents/waivers.
• The Practice Administrator collaborates with all revenue cycle operations aspects, including the Patient Financial Manager, Patient Financial Administrator and others, to evaluate, monitor and ensure our patient-centered environment has positive results in our educational and financial goals.
• The PA oversees the supervision of all aspects of practice/clinic operations within the practice, with a particular focus on Credit Balances, patient scheduling for the providers/residents, chair utilization, patient rosters and when applicable, patient appointments.
• The Practice Administrator works to continuously enhance the practice operations and internal controls for the patient experience in the clinics.
• The Practice Administrator will be accountable for ensuring adherence to compliance to SOPs, policies, protocols and guidelines in accordance with University, Dental School, federal, state and insurance regulations and immediately escalates concerns accordingly.
• The Practice Administrator, with their management team, will monitor performance management accountability across all applicable aspects. 
• Other duties as assigned. 

What We're Looking For

Basic Requirements:

• Knowledge and skills as typically acquired through completion of a BA/BS OR Associate’s Degree and 1 year experience OR High School Diploma/equivalent & 3 years related experience in dental/medical revenue cycle operations or similar industry business operations.
• Ability to exercise discretion and interact effectively with people at all levels, from diverse backgrounds, while maintaining a professional outlook, handling multiple projects simultaneously.
• Exceptional attention to detail.
• Needs to be driven, Excel knowledge, innovative, independent, self-starter, a leader, team player, analytical intelligence, exceptional attention to detail, healthcare business or insurance knowledge, ability to effectively communicate technical information, aptitude and willingness to learn and drive change.
• Dental coder certification (CDC) required or within 1 year of hire.
• Expert Microsoft Office suite knowledge: Excel/Word/PowerPoint.
• Must have demonstrated knowledge of medical/dental patient care systems or customer service platforms.   

Preferred Qualifications:

• Certified Dental Coder (CDC) applicant.
• BA/BS with 5+ years in a dental/medical practice/clinic, with 2+ years supervisory experience.
• Comprehensive understanding of CDT coding, insurance guidelines and regulations knowledge, dental billing/healthcare compliance expert.
• Expert knowledge of ADA codes, CPT Codes axiUm expert; MassHealth and Medicare regulations and guidelines, as well as commercial dental/medical insurance coding/billing practices.
• Experience in a fast-paced dental/medical setting.    

Special Work Schedule Requirements:
Monday – Friday 8:30am – 4:30pm, with some Night Clinic coverage to 7:00 PM.

Pay Range


Minimum $58,750.00, Midpoint $73,550.00, Maximum $88,300.00




Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

About Tufts University

This is Tufts. Tufts is a student-centered research university with a constellation of world-class schools encompassing undergraduate, graduate, professional, and lifelong learning programs. Across the university, students satisfy their intellectual curiosity, jump-start rewarding careers, and unlock bright, promising futures. Through rigorous academics, groundbreaking research, and a commitment to civic engagement and leadership, our community of students, faculty, and staff collaborate across four Massachusetts campuses to build a brighter world (Medford/Somerville, Grafton, Boston-Chinatown, and Boston-Fenway). Our employees light the way. Tufts develops innovative solutions for the most complex global challenges of our time through teaching, research, and an unparalleled investment in civic engagement. In administration and operations, in dining centers and in labs, every employee plays a role in our mission for a better, brighter world. At Tufts, the work you do matters. So do you. Enjoy flexible and remote opportunities, innovative benefits, and an inclusive, welcoming, collaborative culture that supports you. Develop your skills. Take classes. Advance your career. ... Do work that makes you proud in a community you love. All while taking great care of yourself and the people who matter most. We’re all in on creating an anti-racist culture of belonging. Across Tufts, we’ve deepened our commitment to making the university a truly inclusive place. Where every member of our community contributes and feels like they belong. Where diverse perspectives are seen as our strength, and great ideas are always heard. In offices, labs, classrooms, and beyond, we’re doing this work together, knowing it is the foundation of our mission to create a brighter world. An innovative university needs resourceful people who make things happen. Here, collaboration isn’t just a buzzword, colleagues actually care, and community means everything. Sound appealing? Come join us. Choose a campus and find the role that fits you. Tufts University is an Equal Opportunity/Affirmative Action Employer. We are committed to increasing the diversity of our faculty and staff and fostering their success when hired. Members of underrepresented groups are welcome and strongly encouraged to apply. See the University’s Non-Discrimination statement and policy here If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us by calling the Office of Equal Opportunity (OEO) at 617-627-3298 or at oeo@tufts.edu. Applicants can learn more about requesting reasonable accommodations at

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Job Tags

Immediate start, Remote job, Flexible hours, Night shift, Monday to Friday,

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