Job Description

PERFORMANCE OPTIMIZATION ASSOCIATE ANALYST
WHAT IS THE OPPORTUNITY?
The Performance Optimization Associate Analyst supports the facilitation of operational changes and process improvement initiatives designed to achieve significant results in the key areas of quality, cost effectiveness, and service delivery, process redesign and outcomes measurement. Works on problems limited to moderate in scope where analysis of data may be required.
WHAT WILL YOU DO?

• Support efforts to identify process improvements, working collaboratively across multiple departments to identify impacted parties, business partners, and resources required
• Document outcomes of process design sessions that support business needs
• Perform gap analysis between present conditions and future operations needs and identify solutions
• Support solutions implementation that meet applicable business requirements
• Measure process improvement benefits after changes are implemented
• Partner with process owners to identify and leverage best practices to achieve maximum results to eliminate waste/ cost of poor performance and deliver sustainable and repeatable change
• Perform operational analysis of processes
• Assist other functions in identifying and implementing opportunities to improve program and process effectiveness
• Plan, develop and coordinate training in process improvement changes
• Identify and facilitate process improvement projects, training / workshops to drive cultural change
• Support other departments as needed and perform other duties as required by management

Must-Have*

• Bachelor's Degree or equivalent experience
• Minimum of 2 years of quality/process improvement work experience
• Minimum of 2 years of Financial Services work experience
• Minimum of 2 years of experience in project management

Skills and Knowledge

• Bachelor’s degree in Business Administration, Information Systems, or Computer Science highly preferred
• Work together professionally in a team environment with coworkers and other department personnel
• Excellent communication skills both written and verbal
• Adaptable and flexible to changing needs of the division
• Self-Motivated and driven to see projects through to completion from planning to implementation
• Ability to multi-task and prioritize the needs of the division
• Excellent documentation, organizational and record keeping skills
• Ability to identify key issues, gather and analyze data to support hypotheses and develop actionable recommendations
• Ability to analyze large data sets in M.S Excel
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions.
• Ability to plan, create, and manage multiple work streams
• Strong client management and project management skills
• Excellent written and oral communication skills
• Proficient in MS Excel (VLookup, VBA, etc.), PowerPoint, Visio and other Office applications
• Familiarity with programming languages such as SAS, Python or other highly preferred

COMPENSATION
Starting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our  Benefits and Perks .
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct.  READ MORE
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via  email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

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