Job Description

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience. The PSS-Community position is held by an employee who is or has been a recipient of mental health and/or substance abuse services. Due to their lived experience, they provide expertise with recovery, wellness self-management, self-advocacy, and resilience and share that expertise with colleagues and patients. The PSS provides one to one peer mentoring with recently discharged patients of Novant Health System as well as providing community education, guidance, role modeling, and advocacy to promote the recovery of each patient. The PSS works as a fully integrated member of an interdisciplinary team. This position serves as a role model and recovery consultant with colleagues by providing essential expertise within the team to promote a culture in which each patient’s point of view, preferences and needs are recognized, respected, understood and integrated into treatment planning and rehabilitation services.

Education : High School or GED Required.

Experience : A minimum of three years of experience in a professional, volunteer, or advocacy position in a human services related program preferred.

Refer to the Life Support Training Policy NH-HR-3096.

Licensure/Certification Type (ex NP, RN, CMA): Possess current NC PSS Certification Required.

Additional Skills/Requirements (required) • Must be a self-identified consumer of mental health and/or substance abuse services. Be able to share their personal history of recovery. Must be at least 21 years of age. Must submit to a criminal background screening. Must be able to maintain the highest level of ethical standards/boundaries and professional relationships. Must be able to avoid dual relationships with patients outside healthcare setting. Must possess good oral and written communication skills. Ability to interface with peers, colleagues, service providers, family members and community members in an empathic, professional manner. Presentation skills to large and small groups on mental health related topics, including sharing personal journey of recovery. Ability to represent Novant Health with a high level of professionalism in the workplace and in the community. Creativity, flexibility and a positive support approach. Ability to remain solution-focused. Ability to work independently and as part of a team. Ability to manage time, complete tasks accordingly, and be dependable and reliable. Possess understanding, belief and commitment to the recovery process. Ability to resolve conflict, problem solve and respond calmly and appropriately under pressure. Possess excellent interpersonal skills, active and reflective listening, conflict resolution, mediation and negotiation skills, and demonstrated self-help skills. Ability to motivate and inspire others and promote self- advocacy. Ability to advocate on behalf of and with others. Ability to exercise discretion in handling confidential information. Ability to exercise sound judgment. Establish and maintain trusting relationships, show compassion, dignity and respect. Have a clear sense of personal and professional limits and ability to communicate them to others including supervisor, colleagues and peers. Willingness to utilize a Wellness Recovery Action Plan (WRAP) in daily life. Ability to use or learn computer software (Microsoft Word, Excel, and email programs). Ability to work variable shifts, including day, evening and weekends as needed. Knowledge of community resources, coping skills, and advocacy techniques.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

· Our team members are part of an environment that fosters team work, team member engagement and community involvement.

· The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

· All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

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