Job Description

Our company was founded in 2005 and serves the Central Florida Geriatric population. We are a large practice with 25 providers that serve Skilled Nursing Facilities, Assisted Living Facilities and our homebound patients in the comfort of their home in 14 counties. We are committed to providing excellent care to our patients and buildings while reducing hospital readmissions.

Our mission is to create a nurturing healthcare experience, empowering patients, by providing a physician led ecosystem based on a foundation of Science, Technology, Faith and Compassion.

Our medical practice is currently looking for a few more outstanding Patient Advocate Specialists to join our team in Orlando and surrounding areas. The Patient Advocate Specialist will work closely with the Patient Advocate Manager and the Providers to develop a relationship with patients, their families and caregivers. This includes rounding in facilities to coordinate with facility staff and our patients for continuous care. We assist as needed between provider visits - such as assisting with finding a specialist if needed, assisting with any urgent needs such as relaying urgent requests to the provider (med refills or patient status) and other non-medical needs. We are your go to HPG representatives!

Qualifications and Attributes:

• High school diploma or GED.
  • Must be certified (CMA, RMA, MA, EMT, CNA or similar).
• Proven experience working in a medical office.
• Working knowledge of medical terminology and medical insurance plans.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• The ability to type and file accurately.
• Strong communication, interpersonal and presentation skills.
• Good computer and electronic record skills.
• Excellent organizational skills.
• Excellent interpersonal skills.
• Aptitude in problem-solving, critical thinking, and decision-making.
• Outstanding time management skills.
• Excellent written and verbal communication skills.
• Strategic thinking and analytical skills.
• Reliable Broadband internet for computer connection (Wi-Fi).

Major Areas of Responsibility:

• Uphold and actively promote the organization's mission and values in all tasks and interactions.
• Respond to Microsoft Teams messages, emails, and voicemails daily. Ensure all communications are addressed and resolved before the end of your shift.
• Stay current with healthcare policies to provide the best service to patients.
• Maintain and update assigned census.
• Use Microsoft Excel to analyze trends and monitor patient census data.
• Conduct monthly wellness calls with all patients/caregivers on your census.
• Perform monthly medication reconciliations for all patients on your census.
• Travel to your assigned facilities and facility schedule.
• Maintain communication with nursing staff, providers, patients and their families/caregivers.
• Upload labs and orders obtained from facility.
• Send referrals per provider's request.
• Achieve and maintain weekly productivity goals.
• Enroll patients who qualify for Chronic Care Management (CCM).
• Document time appropriately in the CCM tracking software.
• Other tasks as designated by the manager.

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