Job Description

Our client, an IT systems integrator and application development company with extensive expertise in Enterprise, Data, Wireless, Telecommunications, Government, and Cloud Network Services, is looking for a Network Operations Manager to lead their Network Operations Center (NOC). This role focuses on managing a technical support team to ensure efficient NOC operations and exceptional service delivery. The ideal candidate will have previous experience working in a NOC within a telecom company.

Key Responsibilities:

• Team Management:
  • Supervise and mentor the NOC team.
  • Oversee daily operations and support team development.
• Service Management:
  • Resolve technical issues and monitor performance metrics.
  • Manage SLAs to meet client expectations.
• Technical Oversight:
  • Maintain high standards in network and VoIP support.
  • Collaborate on complex issues and optimize monitoring tools.
• Process Improvement:
  • Implement best practices and maintain NOC process documentation.
• Client and Internal Collaboration:
  • Handle escalations and work with field technicians and clients to align services with their needs.

Qualifications:

• Proven experience in NOC management or similar technical leadership roles.
• Strong technical knowledge of network operations and VoIP systems.
• Demonstrated leadership in managing and developing technical teams.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with network monitoring tools and performance metrics.
• Strong communication skills with experience in client and stakeholder management.
• Relevant certifications (e.g., CCNA, CompTIA Network+) are a plus.
• Telecom experience is required

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