Job Description

This functional role is responsible for management tasks within the networking function, specifically around management of network devices and any associated incidents. Supplier resources for this role must have experience with managing network devices in a large distributed system.

Service network engineering:

• Hardware replacement/reloads
• Investigations
• Configuration changes
• DNS record creation

SSL VPN support:

• Pulse in connection loop
• User input timed out
• Routing and network config issues
• IP address conflicts
• Hypernet onboarding issues

Additional responsibilities:

• Perform system and software updates/upgrades in accordance
• Perform password resets to key network and active directory infrastructure in accordance with policy
• Follow Microsoft policies and procedures when performing actions on the network or active directory and other supporting services in support of Microsoft Government Online Services

Education/Experience:

• Recommended to have completed undergraduate Computer Science degree or apprenticeship degree
• Understanding of TCP/IP fundamentals (e.g. DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), general networking technologies, network architecture and connectivity troubleshooting
• Experience or exposure to a hosting providers, online services, or internet service provider environment is preferred. This time must include troubleshooting routing, switching, and load balancing in a complex networking environment.
• CCNA or CCNP certification preferred.
• Thorough experience performing packet capture analysis or running Wireshark is
• highly desirable.
• 4-6 years’ experience in Network Operations
• Hold active TS/SCI security clearance with a full-scope polygraph fully adjudicated by the designated agency.

Position requires a TS/SCI.

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