Job Title Network Engineer
Relevant Experience (in Yrs) 5 to 10
Must Have Technical/Functional Skills Network L2/L3 skills in Routing Switching Wireless LAN SolarWinds
Clear understanding and troubleshooting skills in LAN/WAN/ Data center Network infrastructure.
Experience in working with different vendors like Cisco Arista TAC / RMA process.
Incident Change problem request and service request Management.
Good at Technical documentation Information Security Awareness Availability and flexibility as needed Collaboration Teamwork Quick learner.
Experience Required Hands on experience in network technologies like routing switching LAN WAN Wireless LAN. Administration of Cisco router Cisco and Arista switch Access point Wireless LAN Controller SolarWinds.
Experience in OSPF EIGRP and BGP routing protocols; QOS TCP/IP VLSM and ACLs.
Excellent skills having experience managing large and complex enterprise network.
Clear understanding of IOS CATOS NXOS EOS.
Experience in a large complex network environment in managing MPLS IPSec VPN and other WAN technology using Cisco ASR and ISR routers.
Experience in a large complex network environment using Cisco Nexus (xx and 2xxx) and Cisco 65xx 45xx 3xxx29XX Cisco IE40104S24P series switches.
Experience in Cisco 8500 series 5500 series Wireless Lan Controller.
Experience in configuring VPC portchannel HSRP STP VLAN
Experience in high severity incident handling and escalate to correct time if required.
Good to have experience in FortiGate and Cisco Firepower Firewall
Good to have experience Cisco ISE SNAC
Good to have experience in F5 BIG IP LTM
Good to have ITIL CCNA or CCNP certification
Roles & Responsibilities Provide Network Operations support in EST hours 8 AM to 5 PM during weekdays. After office hours and weekend rotational oncall support.
Follow Incident change problem request and service request management process with 100 % compliance to agreed standards Meet Client SLAs.
Responsive to all the communication. With our services give good experience to our client and achieve 100 % customer satisfaction.
Learn new technologies as needed and start supporting them.
Provide technical support and analysis operation administration and troubleshooting activities Adhere and advocate change management policies incident management and trouble response scenarios.
Lead facilitate and coordinate work activities of others within the work group team or department Prepare technical documentation including procedures manuals reports and standards.
Exhibit problem solving troubleshooting resolution communication and customer service skills.
Apply patches or Code Upgrade as per Customer recommendation.
Configure manage and operate the Network Environment and the Network Services incorporating redundancy as per the guidance provided by Customer Network Design & Architecture team.
Assist in accordance with SLA in resolving Incidents and completing Tasks associated with Network equipment and Network Services software by coordinating with Field Operation team for onpremises break/fix support as necessary.
Follows policies practices procedures standards and company rules relative to assignments; complies with regulations and procedures required by external agencies.
Analyze network performance troubleshoot when necessary and provide resolutions to technical problems.
Review and evaluate the impact of the Network Services particularly Changes in the Network Environment on the other IT Functions and other Customer IT Environment Providers.
Generic Managerial Skills Must be able to clearly interact with customers understand the customers requirements and be able to present solutions to customers. Interact with team lead and other team members to improve support quality.
Education Good to have graduation and network certification like CCNA/CCNP
Network Engineering
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