Performs analytical analysis including business objectives and process review, function design and testing of assigned special projects. Understands the business functions and system needs of various sections, to develop specifications and business requirements. This work involves establishing and maintaining relationships with state agency stakeholders and project team members, such as: DAC, DPS, SCP, DIT, etc. to optimize and streamline processes. The role requires an understanding of the business functions, technology components and strategic goals of State government.
MAJOR DUTIES AND RESPONSIBILITIES:
Serve as ServiceNow ITSM and process improvements technical point of contact.
Demonstrate proficiency in ServiceNow platform functionalities and capabilities, including ITSM, ITOM, HRSD, and CSM modules.
Display willingness to be adaptable, research independently and consistently process complex information quickly.
Effectively collaborate with stakeholders to gather, analyze, and develop detailed documents to reflect business requirements and process improvement solutions.
Work closely with department subject matter experts (SMEs) by utilizing ITIL, Kaizen and Lean Six Sigma concepts to define, implement and test catalog items to streamline the variety of internal process workflows across DAC, DPS, SCP, etc.
Interface well with DIT, MIS, Institutions, Correction Enterprise, HR, Combined Records, Facility Management, etc. to design and implement process improvement efforts.
Continuously evaluate and enhance accessibility and usability of the agencies Self-Service Portals.
Create intricate reports and perform data analysis to assist management with identifying trends, balancing workloads, and improving data integrity.
Prepare and facilitate technical training videos for IT staff as well as customers on an ongoing basis.
Mentor Special Projects intern and others on ServiceNow and ITIL best processes.
Assist management with project coordination and act as backup when required.
Display a basic understanding of software development lifecycle (SDLC) and Agile methodologies.
Exhibit knowledge of MS Office, process modeling tools and MS Power Suite (e.g., Power Automate)
...Seasonal Tax Preparer (Potential Long-Term Opportunity) Company: Fiesta Auto Insurance Our Mission: At Fiesta Auto Insurance, we believe... .... All of our Fiesta Auto Insurance offices also offer income tax preparation services. Our team of professionals will ask you...
...using Zoom, email, and online tools Must be 18+ and authorized to work in the U.S. Motivated, reliable, and eager to learn What We... ...Customer Service Jobs Entry-Level Remote Jobs Work From Home Hiring Now Sales & Benefits Advisor No Experience Jobs Customer...
...A Camp Counselor is an important member of our field team. They help create magical and impactful day camps for children ages 5-12 and teens ages 13-17. A Summer Camp Counselor works throughout our summer camp season, which runs May through August. As a Camp Counselor...
...coaches and performers far and wide! Independent Lake Camp is on a mission to create the best summer ever for their campers and we need you on board! If... .... Independent Lake Camp attracts campers and counselors from all over the USA and abroad, catering to kids aged...