Job Description

The primary purpose of this position is to lead quality improvement efforts and agile development processes to enhance the NC HealthConnex system. The employee will design and implement metrics and qualitative data collection methodologies that help the organization understand system health user engagement and population health trends derived from HIEA data. The role is also responsible for analyzing and reporting findings and making recommendations that will drive continuous improvement across provider engagement operations and analytics teams. Through strategic insights and effective collaboration the position ensures that NC HealthConnex remains a vital tool for healthcare providers payers and public health stakeholders in North Carolina.

• Quality Improvement Expertise: Proven experience in quality improvement methodologies (e.g. Six Sigma Lean) and their application in healthcare or health IT settings.

• Agile Development Knowledge: Strong understanding of Agile principles with practical experience in applying them to health IT system development.

• Data Analysis Skills: Proficiency in SAS programming and Power BI for creating data visualizations dashboards and reports.

• Program Evaluation & Research Methodology: Experience in program evaluation including designing surveys developing focus group facilitation strategies and conducting both quantitative and qualitative research.

• Communication & Presentation Skills: Strong ability to synthesize complex data into actionable insights and present findings to both technical and nontechnical stakeholders.

• Collaboration & Teamwork: Ability to work closely with various teams (provider engagement operations analytics) and stakeholders to align quality improvement efforts with organizational goals.

• Project Management: Ability to manage multiple projects simultaneously prioritize tasks and ensure timely delivery of quality outcomes.

• Population Health Analysis: Understanding of population health concepts and how health data can be leveraged to derive insights that inform clinical or operational improvements.

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