Summary: The Museum Experience Associate (MEA) provides visitors to the Frick with a superior experience by providing excellent customer service. MEA staff covers the store, site scheduling, and all admission desk duties, including the accurate processing of reservations for tours, The Café, and education programs as well as appropriately greeting and orienting visitors to the site. The MEA will be joining the Frick during an exciting period of renewal and change, as the museum seeks to become an actively anti-racist organization that can serve as a vital resource for our entire community.
Reports to:Museum Experience & Store Manager
Hours:Must be available Sunday – Saturday with the ability to work weekends and evenings.
Status:Part-time, non-exempt
Hourly Rate:$14.33
Responsibilities:
Cheerfully answer main phone line, provide site-specific information and direct calls
Schedule all tours, exhibition admission, Café and Frick program reservations
Effectively engage visitors in the Museum Store and assist with their merchandise selections and actively suggest the pairing of other items to maximize sales
Actively promote and sell memberships and participate in achieving membership selling goals and promote current and upcoming site-wide events and programs
Welcome and orient visitors to the site while maintaining excellent customer service
Open and close admissions and store registers and handle daily paperwork
Handle cash, credit card, and special transactions quickly and efficiently
Maintain a working knowledge of various aspects of the point of sale (POS) system; troubleshoot hardware and reservation software and respond to non-routine situations when necessary
Maintain overall Visitor Center appearance and ensure that merchandise displays are always fresh and clean by daily re-stocking and dusting the shelves, cabinetry and product
Handles other duties as requested by management
.
Possess excellent interpersonal and customer service skills with the ability to deal effectively with visitors and staff – pleasant phone manner a must
Prior retail sales, cash handling and competency with POS or reservation systems experience required
Self-motivated, adaptable, and accepting of challenges; strong problem-solving skills
Exceptional organizational skills with attention to detail
Ability to handle a variety of responsibilities under pressure
A commitment to fostering a workplace culture of diversity and inclusion
Ability to safely lift up to 25 pounds unassisted, climb ladders, and stand for extended periods of time
Clearance of a background check
The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.
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