Job Description

Job Summary: Managing patient admissions, coordinating schedules, and ensuring smooth patient transitions into care services. This position requires a licensed vocational nurse (LVN) with strong organizational skills, attention to detail, and the ability to communicate effectively with patients, families, and healthcare providers.

Essential Functions:

• Conduct initial patient assessments to gather necessary medical information.
• Coordinate with physicians and other healthcare professionals to determine appropriate care plans.
• Schedule patient appointments, treatments, and consultations according to physician recommendations.
• Ensure that patient schedules are optimized for efficiency and patient satisfaction.
• Communicate appointment details and changes to patients and their families.
• Maintain accurate and up-to-date patient records and documentation.
• Ensure compliance with healthcare regulations and organizational policies.
• Provide patients and their families with information about treatment procedures, medications, and home care instructions.
• Address patient concerns and inquiries in a timely and professional manner.
• Collaborate with interdisciplinary healthcare teams to ensure coordinated and comprehensive patient care.
• Communicate effectively with physicians, nurses, and other healthcare professionals to facilitate seamless patient transitions.
• Monitor and evaluate patient outcomes and satisfaction.
• Identify areas for improvement in patient care processes and recommend solutions.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Ability to develop strong working relationships and possess team organization and community resources coordination skills.
• Sound clinical knowledge base.
• Strong customer service skills, including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by the Manager.
• Strong prioritization and time management skills. Must be detail-oriented.
• Ability to work with minimal supervision and utilize clear, concise, and positive communication skills.
• Organizational skills
• Ability to supervise in accordance with Agency’s policies and applicable laws.

• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business

community.

• Time management
• Cooperative attitude
• Advanced written and verbal interpersonal communication
• Basic math skills related to patient care.

Age-Related Competencies:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for

this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management:

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in health care law.
• Maintains Agency/program compliance with local, state, and federal laws as well as state accreditation standards.

Minimum Position Qualifications:

Education: Graduation from an accredited school of vocational nursing.

License/Certification: Current LVN license in the state of practice.

Experience: Previous experience in a healthcare setting, preferably in intake coordination or scheduling roles.

Environmental Conditions:

Works under a variety of conditions in facilities and offices; ability to work flexible schedule, ability to travel locally; some exposure to unpleasant weather. Moderate noise level; tasks may involve exposure to bloodborne pathogens; moderate stress and emotional demands.

Physical Requirements: Sitting is required. Requires ability to always handle stressful situations in a calm and courteous manner. Requires working under some stressful conditions to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities. 

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