Job Description

COMPANY OVERVIEW:

Marco Escapes hand-selects only the finest properties, allowing visitors to choose from modern, family-friendly homes to epic waterfront mansions. Built on a commitment to delivering exceptional experiences for our guests and team members, we focus on the details that make a difference - maintaining a work environment where precision, professionalism, and thoughtful service are at the forefront. 

Why Work With Us:

• Stability and Structure: Enjoy working in a well-established company where your role is clearly defined and your contributions are valued. 
• Personal and Professional Growth: Our team-oriented culture ensures you’re never on your own; we take the time to develop our employees.
• Meaningful Work Relationships: Join a professional team that values long-lasting connections with guests and colleagues. Our supportive management and collaborative environment make Marco Escapes a place where you can put down roots.

At Marco Escapes, we take the time to get to know our employees and ensure you have the tools, guidance, and support you need to succeed. If you value professionalism, quality, and consistency, Marco Escapes is the place for you.

POSITION SUMMARY:

As our Luxury Reservations Agent at Marco Escapes, you are the first point of contact and our resident expert in making Marco Island vacation dreams come true.

Your role is to be our guests' welcoming and knowledgeable guide from beginning to end. This means you will answer all inquiries across platforms like Airbnb and Vrbo, accurately close sales, and make reservations . You’ll also assist with any questions, needs, or issues that may arise during a stay. To guarantee a seamless experience for every guest or owner, being a team player with solid multitasking abilities is important. Effective coordination across departments like maintenance and housekeeping is crucial to minimize disruptions and ensure each stay is as smooth as possible.

You will also follow up with guests after an issue has been addressed and after departure to continue building a relationship that will encourage high ratings and repeat bookings. 

Personality and Skills Fit:

This role is ideal for you if you excel at staying organized, are unbothered by juggling multiple tasks, and are comfortable with high ticket sales with a knack for keeping track of details. 

Apply today to become part of our continued success story.

RESPONSIBILITIES:

• Ensure all guest calls, emails, and texts are answered promptly and professionally. 
• Ensure guest satisfaction by working closely and effectively with the office manager, housekeeping, and maintenance teams to address guests' concerns.
• Ensure follow-ups are performed on any guest concerns or issues and find ways to help improve the company's performance by providing internal feedback and suggestions.
• Assist with property inspections to ensure homes are properly maintained as needed.
• Maintain a friendly, helpful, and courteous attitude with all guests, owners, and co-workers.
• Perform office work duties including - reports, audits, process payments, Dynamic Pricing, Outlook, and Property Management Systems.

QUALIFICATIONS:

• A high school diploma, college degree, or equivalent is preferred
• Familiarity with Airbnb, VRBO, and other online travel agency platforms is highly desirable.
• Must be able to communicate effectively, both verbally and in written form.
• Comfortable with luxury sales, able to promote high-end products expertly and skillfully resolve customer objections.
• Living near Marco Island is vital, and familiarity with the area is preferred.
• Computer proficiency is required.
• Highly organized, able to prioritize multiple tasks, exercise sound judgment, and maintain strong attention to detail.

COMPENSATION & BENEFITS:

Annual Salary: $45,000 - $55,000 based on experience and achievement

Bonus: Our booking agents receive a $75 bonus with every booking they close

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Retirement benefits or accounts

Schedule: Able to work regular business hours and on-call shifts, including after-hours and weekends.

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