Job Description
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Description At Percepta, we bring first-class service across each market we support. As a
Jr. People Innovation Business Partner working
in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing Working closely with the HR Business Partners, this role is responsible for supporting and coordinating general HR activities and providing administrative support to the US HR team. Must have strong skills in all HR systems and reporting procedures. This role will play a critical role in coordinating and delivering HR projects/ initiatives and supporting with general HR issues, Employee Relations, and Leave Management.
During a Typical Day, You’ll Duties And Responsibilities - Provides administrative support for disciplinary and investigation meetings (letters of invitation, meeting minutes, letters of outcome, etc.)
- Support all Employee Engagement and Motivation Activities, including but not limited to assisting with arrangements for Employee Engagement Forum events or any other social events, including tracking motivational.
- Support the HRBPs to produce HR monthly and ad hoc reports i.e., Change Report, Headcount Report, Attrition Report & any ad hoc report requests.
- Manages the Exit Interview process, booking in & conducting meetings, compiling and circulating quarterly summary reports.
- Identify attrition trends to provide feedback to the HR Business Partners to manage with the Operations Manager’s/Leader’s.
- Assist with HR Onboarding and any other HR related training for new & existing employees.
- Provide administrative support to the appraisal, annual salary review, and bonus processes.
- Support the HRBPs with the Speak Up staff survey project for the local site, supporting focus groups and implementing action plans.
- Produce all change of employment details letters, confirmation of employment, reference letters, and exit documents.
- Conduct annual personal details audits in order to ensure that employee details are current and accurate.
- Manage the US HR Intranet page, ensuring it is informative and up-to-date.
- Update and systematically organize the HR Network Drive/ SharePoint.
- Support the HRBPs to maintain up-to-date and accurate Job Descriptions.
- Supports the HRBPs to arrange ‘Town Halls’ communication sessions as required.
- Sends out global communications as required by the HR leaders.
- Responsible for the maintenance of all personnel e-files; archiving personnel files as required.
- Work on special projects as required.
What You Bring To The Role Education
- Must have a Bachelor’s degree in Human Resources, Business Administration, or equivalent education.
- SHRM Certification is preferred but not essential
Experience - 1-3 years of experience as a generalist, employee relations specialist, leave management specialist, or other specialized areas within the HR field.
Skills and Knowledge
- A working understanding of US employment legislation, i.e., discrimination, disciplinary, and grievance, etc.
- Excellent oral, written, and interpersonal skills with an ability to communicate professionally with people at all levels
- Ability to deal with high volume and fast-paced business and re-prioritize regularly.
- Ability to work under extreme pressure and tough deadlines
- Ability to demonstrate integrity and professionalism, particularly in challenging situations
- Adaptable communication style to meet the needs of different people groups/diverse cultures
- Organizational and multi-tasking ability
- Excellent IT skills (including a high proficiency in Excel)
- Able to maintain confidentiality regarding all staff matters,
- Strong attention to detail and accuracy
Other - Must be able and willing to travel between local company sites
- Friendly, approachable, and ‘can-do’ attitude
- Able to interact with all levels within the company and to represent Percepta professionally at all times
- Presents a calm and professional image
- Provides excellent customer service to all Percepta employees and other stakeholders
What You Can Expect - Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
A Bit More About Your Role Hours are Monday-Friday: 8:00 AM - 5:00 PM.
Available to work or travel outside normal work schedule when necessary.
About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our Values Are The Heartbeat Of Our Organization, And We Live, Breathe, And Play By Them Every Day . As a Percepta Team Member, You Can Expect
Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
Respect – a team that is accountable, dependable, and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such bank account details from applicants at any point in the recruitment process. Primary Location: US-MI-Dearborn
Req ID: 045EA
If you have questions about this posting, please contact support@lensa.com
Job Tags
Local area, Flexible hours, Monday to Friday,