Job Description

(This is a REMOTE Role) 

Do you have experience in a private practice PT or chiropractic setting and are looking to grow—into health-tech?

Have you already started blending your clinic expertise with marketing and technology?

Do you want to help practice owners grow while making a real impact on patient care?

If you're nodding along, we should talk.

At Breakthrough, we help private practice owners grow their businesses and make a bigger impact in their communities. Our patient demand platform generates over $5M in patient revenue every month, helping thousands of people avoid unnecessary surgery, pain medication, and invasive procedures by finding natural solutions.

About Us

We believe that health challenges should be solved naturally—and we're on a mission to make that possible. Our team is passionate, driven, and committed to supporting private practices in their growth. We thrive in fast-paced, evolving environments, embrace teamwork, and are always learning and improving.

About the Role

We're looking for a Junior Customer Success Manager to manage a portfolio of mid-tier customers, guiding them through onboarding, adoption, and renewal. You'll play a key role in ensuring our clients see success with our platform—helping them attract more patients and grow their businesses.

This role is a great opportunity for someone eager to grow their career in Customer Success. For the right person, it's a chance to develop new skills, deepen client relationships, and advance within our organization as we continue to scale. If you're passionate about making an impact and growing alongside a supportive team, we'd love to hear from you!

✨ Bonus: If you have experience working in a private practice physical therapy or chiropractic setting, that's a huge plus! You'll bring valuable insight into the challenges our clients face and help them maximize their success with our platform.

What You'll Do

• Manage a book of business, ensuring retention, adoption, and customer satisfaction
• Monitor program adoption, proactively engaging customers who need support
• Maintain clear, proactive communication with accounts
• Lead renewal conversations, addressing objections and driving retention
• Oversee customer onboarding, ensuring a smooth transition onto our platform

This Job Is for You If You:

• Have a proactive, 'customer-first' mindset
• Love solving problems and helping customers achieve their goals
• Can manage multiple priorities and stay highly organized
• Have strong interpersonal skills and enjoy building trust and rapport
• Communicate clearly, concisely, and confidently in all interactions
• Are comfortable navigating challenging conversations with a solutions-driven mindset

What You Need

• 1+ years of experience in customer-facing roles (Customer Success, Account Management, Support, or similar).
• Proven ability to build and optimize processes
• Strong organizational and problem-solving skills
• Exposure to or experience with Facebook marketing is a plus.
• Experience with Salesforce, Asana, and/or similar customer success tools (preferred)
• A proactive attitude, eager to learn and grow within the role.
  

Why Join Breakthrough?

• Fully remote – Work from anywhere!
• Be part of a mission-driven company transforming private practice growth
• Unlimited PTO 
• Comprehensive benefits – Medical, Dental, Vision, and 401(k) with match
• Work-life balance – We care about your success inside and outside of work

Our Core Values

✔ Elevate Others | ✔ Be Real | ✔ Beginners' Mind | ✔ Own The Results | ✔ Seeks to Understand the Customer First ‍⚕| ✔Do Sh*t That Makes a Massive Difference 

Ready to Make an Impact?

We'd love to hear from you! Apply today and let's talk.

Salary Range: $50-$55k 

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