Job Description

Senior-level Jira Administrator that will leverage expertise in Atlassian products and Agile methodologies to drive efficiency and innovation. Establish, assess and optimize client usage of Jira, Confluence, and various plugins and provide hands on support to users at all levels of the organization with the goal of empowering teams with the skills they need to excel. With a commitment to ongoing support and collaboration, you'll play a vital role in fostering a culture of continuous improvement and learning.

Position Duties:

• Support the implementation of Jira for new teams from initial requirements gathering to project decommissioning/archive, including capturing business requirements, documenting proposed configurations, project configuration, onboarding new users, importing data, etc.
• Optimize and maintain established Jira projects, coordinating with hosting providers and vendors as needed to manage performance, troubleshoot issues, and streamlining configurations for scalability, and reliability and leverage knowledge of Agile, Kanban, and other frameworks to recommend and implement optimal configurations.
• Customize Jira workflows, screens, fields, issue types, and schemes to meet business requirements.
• Identify opportunities and implement automations to improve workflows to streamline repetitive tasks and improve efficiency.
• Research, recommend, and configure plugins to enhance Jira/Confluence functionality and meet specific business requirements.
• Understand client team structures and security best practices to recommend and implement appropriate permission schemes, groups, and roles.
• Conduct user training sessions and create documentation as needed.
• Regularly review and audit user accounts and permissions to ensure compliance with security policies and maintain license limits.
• Provide technical support to end-users and other stakeholders, troubleshooting issues and providing guidance.
• Communicate system changes to users as needed.
• Ensure Jira configurations and practices comply with internal policies, industry regulations, and data protection laws.
• Develop and maintain backup and recovery strategies for Jira, Confluence, and plug-in managed data.
• Document backup and recovery processes and train relevant staff members.
• Document system configurations, processes, and best practices.
• Create and maintain knowledge base articles, FAQs, and user guides.
• Conduct training sessions and workshops to share knowledge and best practices with other team members and stakeholders.
• Stay informed about new features, updates, and best practices related to Jira and related technologies.
• Proactively identify opportunities for process improvement and system enhancements.
• Solicit feedback from users and stakeholders to identify areas for improvement and prioritize enhancement requests.
• Coordinate with vendors, stakeholders, and other teams to implement system improvements.

Required Qualifications:

• Certified Scrum Master
• Jira Administration for Datacenter and Server certificate
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical details to non-technical stakeholders.
• Problem Solving: Strong analytical and problem-solving skills, with a track record of proactively identifying and resolving complex technical issues.
• Leadership and Project Management: Experience leading Jira implementations including planning, stakeholder management, and reporting progress.
• Deep understanding of JQL a must and experience leveraging REGEX, HTML and/or other programming languages to refine Jira configurations a plus.
• Clearance Requirement: Secret DoD
• Must be within daily commuting distance to Charleston, SC worksite.

Education Requirements: Bachelor's Degree

Salary: $80,000-$95,000. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Why You’ll Want to Work at GovSG:

• Competitive pay and benefits, including PTO and company matched 401k
• Development opportunities through comprehensive training suite
• Ability to make an impact supporting the warfighter 
• Opportunities to engage with the community through volunteering

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

GovSG is an Equal Opportunity Employer, including Minorities/Females/Veterans/Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law.  Know your Rights: If you would like more information, please visit

GovSG participates in E-Verify.

Job Tags

Similar Jobs