Job Description

Company / Location Information

We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

Primary Function

Regional field service responsibility which includes but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

Responsibilities

Role Specific Responsibilities

• Complete Maintenance and repairs on residential and commercial water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record unit data and test water conditions on each and every service call.
• Maintain customer relationships and provide answers during the course of service calls and salt deliveries. 
• Utilize interpersonal skills to communicate professionally at all levels with customers and within the company. 
• Provide written and verbal reports of service calls that incorporate the complete understanding of a Water System.
• Communicate with management, sales and customer service to resolve customer complaints.
• Travel in company vehicle in order to support and maintain service area.
• Maintain service vehicle inventory.
• Monday sales calls to ten Oshkosh area plumbers for orders of units, parts, salt, filters etc.
• Deliver units, parts, salt, filters etc. to Oshkosh area plumbers every Tuesday.
• Provide service assistance to customers via telephone contact.
• Add service call photos to CRM
• Take in salt deliveries and unload into warehouse via forklift.
• Understanding of CRM scheduling and MAS sales order entry.
• Sign and receive orders from water right.
• Removal of rental equipment when needed. 
• Basic shop duties such as cleaning and building maintenance.
• Provide assistance to other departments as needed. 
• Perform any other activities as needed or as directed. 
  
   

Qualifications

• High School Diploma or equivalent
• 3+ years of related work experience or training.
• Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.
• Proficient customer service experience. 
• Possess a general understanding of local, state, and national codes / regulations.
• Ability to work independently and as a team to meet deadlines and goals.
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Additional Qualifications:

• Associates degree in related preferred
• Field HVAC/Plumbing/Mechanical related experience preferred
• Trade Certification, preferred
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.

Education

High School Diploma or GED in Related Field

Years of Experience

Minimum of 3 years of related work experience or training

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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