Job Description

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Water Park in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

As a Housekeeping Manager you will lead the daily housekeeping operations in accordance with corporate and resort guidelines. This position is responsible for managing and motivating the housekeeping team, overseeing daily operations, and ensuring that all housekeeping services meet our quality and service standards.

• Communicate with guests and supervisors to address questions and provide clear direction. Organize, conduct, and attend meetings to exchange relevant information.
• Respond promptly and courteously to guest requests and follow up to ensure guest satisfaction.
• Train and provide career development for housekeeping staff.
• Supervise and motivate all housekeeping supervisors, including staffing, training, discipline, scheduling, and performance monitoring to ensure guest satisfaction.
• Assign duties to supervisors, inspect work for accuracy, neatness, and compliance with policies and procedures.
• Complete assigned projects and maintain written progress records.
• Conduct performance evaluations and provide feedback to employees.
• Adhere to company philosophies, policies, and procedures, effectively communicating them to subordinates.
• Conduct training on safety, security, department procedures, and service guidelines.
• Perform other duties as assigned, including assisting with room cleaning when short-staffed.

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• Proven experience in housekeeping operations, with at least 1-3 years of experience in a supervisory or managerial role.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
• Detail-oriented and organized, with a strong focus on cleanliness, quality, and efficiency.
• Knowledge of cleaning techniques, products, and equipment, as well as health and safety regulations.
• Highly proficient in speaking, reading, and writing English.
• Must have intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook). Prior experience with HotSOS and a property management system preferred.
• Must be able to lift 50lbs and work in outdoor weather conditions.
• Valid TN State Driver’s License.
• Must be flexible to work weekends and holidays.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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