Job Description

COMPANY OVERVIEW:

Book NOLA provides guests who visit The Big Easy with an authentic New Orleans experience. Through meticulously maintained vacation rentals, our mission is to immerse guests in local culture and deliver 5-star service and comfort. We collaborate with small businesses and homeowners to boost local economic benefits and increase property revenue.

Our Values are Rooted in Excellence:

• Customer Service: Delivering unparalleled 5-star experiences.
• Communication: Ensuring honesty and transparency.
• Quality: Upholding the highest standards.
• Flexibility: Promoting work-life balance for our team.

We believe in empowering our team through living wages, home-buying assistance, and a nurturing work environment that propels careers. We believe that "a rising tide lifts all boats," and our goal is to elevate our team and community toward personal and economic prosperity.

Why Join Book NOLA?

Join us to be part of a supportive and diverse team that values innovation and professional growth. At Book NOLA, we celebrate our employees' successes and foster an inclusive environment, making a positive impact on our community.

POSITION SUMMARY:

Book NOLA is seeking a detail-oriented and reliable Housekeeping Manager to join our team. The ideal candidate will be responsible for managing the laundry facility and laundry attendants, as well as managing the delivery driver and delivery vehicle. The Housekeeping Manager will also act as the main Housekeeping Inspector, reporting directly to the General Manager. Strong communication skills and a commitment to providing excellent service are essential, as well as the ability to confidently lead a small team. The Housekeeping Manager will play a crucial role in upholding our company's high standards of quality and guest satisfaction by handling inspections and ensuring property cleanliness.

RESPONSIBILITIES:

• Supervise, manage, and oversee daily housekeeping activities, including laundry washing/drying, deliveries, and cleaning of the rental units
• Actively participat e in cleaning tasks as needed to support the team and maintain service quality.
• Train, evaluate, and counsel staff aligning with company policies; maintain employee attendance and performance records.
• Oversee the guest amenities program, linen inventory and manage housekeeping fleet records.
• Assist   the General Manager in creating and scheduling housekeeping assignments, ensuring timely service completion.
• Facilitate   regular meetings to update staff and ensure effective communication for smooth service delivery.
• Identify and resolve issues, maintaining quality control and confidentiality with both guests and owners
• Creating and scheduling housekeeping assignments, ensuring timely service completion

QUALIFICATIONS:

• 2 years experience in a housekeeping supervisor position
• Experience in short-term rental property management housekeeping preferred
• High School Diploma or General Equivalency Diploma
• Proficient in Microsoft Office operating software
• Must have a valid Driver's License, reliable transportation, and a clean driving record
• Must be able to climb stairs both inside and outside and frequently lift up to 40 lbs while working
• Proof of eligibility to work in the United States

COMPENSATION & BENEFITS:

Annual Salary: $40,000 - $45,000

Benefits

• Paid time off such as PTO, sick days, and vacation days

Schedule

• Sunday - Thursday 9am - 5pm

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