Job Description
POSITION SUMMARY
The Executive Housekeeping Manager is responsible for managing the day-to-day operations of the housekeeping department, including guest room cleaning, public space cleaning, and the laundry. In addition to maintaining guest satisfaction scores at an acceptable monthly average and YTD average score of 90 or above for Guest Room and Bathroom Cleanliness.
ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
- Communicate, drive and execute strategies to achieve departmental cleanliness goals relating to the Guest Satisfaction Index.
- Identify problems and generate solutions in a timely manner.
- Achieve budget/forecast labor costs through productive scheduling according to business demands and through monitoring of productivity.
- Maintain departmental expenses within budget guidelines through inventory control, negotiation of pricing with vendors, expense tracking, productivity-based scheduling, effective training and direction.
- Maintain on-going training, document training sessions, observe results and retrain as necessary in areas to include guestroom and public space cleanliness, maintenance request procedures and workplace safety.
- Conduct interviews with potential team members.
- Conduct, record, and post daily inspections of guest rooms and public spaces.
- Conduct and document daily/monthly department meetings.
- Maintain lost and found and follow procedures accurately.
- Maintain inventory control and direct the ordering of supplies and equipment.
- Establish and maintain departmental procedures and policies to ensure maintenance of service levels, improvement of cleanliness standards and workplace safety, to include adherence to SDS and OSHA standards.
- Provide growth opportunities for team members and supervisors to develop skills, abilities, and talents as a means to reach personal and departmental goals.
- Develop talent of key personnel for key positions.
- Ensure timely performance evaluations for all team members in the department.
- Maintain open lines of communication with all areas of the present information in a clear, concise manner.
- Participate in the Manager on Duty program.
- Address performance issues and take necessary corrective action in a timely and professional manner, in accordance with established Progressive Disciplinary policy.
- Complete special projects as assigned.
- Comply with and enforce all brand standards, policies, and regulation.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- A minimum of 5 years housekeeping experience in a hotel or related environment is required.
- A minimum of 2 years management experience in a hospitality or related field is required.
- Requires adequate mobility to work in a standard hotel environment situated in multiple buildings.
- Lifting and carrying up to 50 pounds occasionally, frequent reaching/grasping, occasional pushing and pulling of up to 100 pounds, frequent stooping, bending and crouching.
- Some schedule flexibility is required.
- Maintain composure and objectivity under pressure.
- Possess excellent communication skills, interacting effectively with guests and all team-members.
- Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
- Work in a manner consistent with the IHG and company's Core Values.
- Working knowledge of budgetary and forecasting process.
- Maintain a warm, friendly, professional demeanor and strong sense of confidentiality.
*Employment is contingent upon successful completion of a background check and drug test. *
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