Job Description

PURPOSE:

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

ESSENTIAL FUNCTIONS:

• 50% Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
• 20% Supports operations systems by providing operating information to customers; answering questions; providing training.
• 20% Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation,
• 5% Verifies operations systems by developing testing methods; conducting and documenting tests.
• 5% Improves operations analysis job knowledge by attending training sessions; reading technical publications.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education Level: Bachelor's Degree
• Education Details: Business Administration
• Experience: 2 years experience in (level 2 or above) operational role.
• In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications

• Knowledge, Skills and Abilities (KSAs)
• Ability to recognize, analyze, and solve a variety of problems., Proficient
• Highly proficient in Microsoft Office and similar applications., Proficient
• Organized, detail-oriented while meeting strict deadlines. , Proficient
• Excellent communication skills both written and verbal., Proficient
• Demonstrate ability to work independently, Proficient

Job Tags

Work experience placement,

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