Job Description

Honeysuckle Gelato is looking for a fun, friendly, engaging, and hard-working person to fill the position of Retail Manager at our soon to open shop in the Ballantyne Development in Charlotte, NC.

Summary

The role of Retail Manager is the “face” of Honeysuckle Gelato but is also charged with managing the store, therefore the role as Retail Manager is vitally important to our company. The Retail Manager must be professional, meticulous, and most importantly, must personify our mission to “make bad days good and good days better by creating delicious gelato and joyful experiences.” This mission should be represented in the way we treat our vendors, our neighbors, our staff and, most importantly, our customers.

As a Retail Manager, you will be responsible for all daily operations, including preparing work schedules, reporting sales and tracking inventory. You will bring a creative element to the store and use this to engage customers and compile customer feedback.

Competencies

• Customer Service
• Leadership
• Communication Proficiency
• Business Acumen
• Collaboration & Teamwork
• Diversity and Inclusion
• Project Management

Primary Responsibilities

• Exemplifying our mission of “making bad days good and good days better by creating delicious gelato and joyful experiences” and practicing our core values of spreading joy, quality, inclusion, integrity, creativity, and teamwork
• Ensuring that quality customer service is given to all customers
• Hire, develop, mentor, train and oversee employees, meet with each employee monthly and provide monthly performance reviews
• Oversee cleanliness of the scoop shop at all times
• Review opening and closing checklists to ensure employees performed their assigned duties.
• Provide weekly reports to the Retail Operations Manager
• Track, handle, and deposit cash (if necessary)
• Maintain accurate inventory reports and order inventory as needed
• Create ways to engage customers
• Scoop gelato and sorbet, make milkshakes and fill various other orders
• Oversee quality control for all products
• Maintain all equipment and immediately report issues
• Be the point of contact with the property managers and attend property management meetings as the company representative. Work with property managers on site related issues
• Oversee compliance of all health, safety, and sanitation guidelines, and ensure food service establishment inspection reports always receive a score of 95 or higher
• Light to moderate lifting
• Check mail and, when necessary, pay bills
• Perform other duties as assigned

Supervisory Responsibility

This position manages all retail store employees and is responsible for the performance management and hiring of the employees within that department.

Work Environment

This job operates in both a professional office environment and fast-paced retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines and also retail gelato shop equipment such as cash registers, dipping cabinets, inventory rooms and freezers.

Physical Demands

This role will require frequent standing and work in a retail environment. The ability to lift up to 50 pounds unaided will be required as it is required for all retail managers.

Requirements

• Previous experience in the restaurant industry is preferred
• Working knowledge of inventory control and loss prevention
• Excellent interpersonal, communication and written skills required
• Must be able to lift 50 lbs unaided
• Must have recent TB test clearance (less than 3 months old) and other paperwork for employment eligibility
• This is a full-time non-exempt position that may require working weekends and holidays.
• Must be ServSafe certified

Benefits

Bonus Pay, Tips, Flexible Work Schedule, and Free Gelato!

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