Job Description

Are you a Canadian-French speaking person with experience coordinating operations within a business environment? Are you looking for a career, not just a job? We are looking for a French Speaking Customer Service Coordinator to handle scheduling of field personnel in a B2B environment. This role requires intense coordination and solution finding between clients and field representatives in order to respond quickly and effectively to customer need and maximize billable hours for the company while containing costs and time associated with travel.

The essential function of the Customer Service Coordinator is as follows:

• Ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded.
• Pro-actively maintain that all jobs are carried out by governing procedures and policies.
• Facilitate customers through the service-delivery process

The key accountabilities of the Customer Service Coordinator is:

• Translating English to French and corresponding with Canadian Businesses on the phone and via email
• Scheduling
• Liaising with Customer Service Group to understand client needs and expectations
• Responsible for coordinating open requests with field reps via the EQM system
• Selecting the most appropriate field reps based on location, utilization and customer requirements per standard operating procedures and tools.
• Scheduling audits in the required time-frames per set scheme and departmental guidelines
• Provide support to field reps: Training of EQM Operations, assist with specific requests, provide documentation support
• Provide Work Orders, Reports or other requested information from field reps
• Monitor Aging Report as to not schedule clients owing past due Receivables
• Administrative Requirements:
• Utilize EQM to maintain client information.
• Support program management efforts as appropriate.
• Secures information from various sources in production of reports and listings
• Interacts with field reps in a professional manner to provide assistance when needed

Proficiencies and Attributes for Success:

• Ability to multi-task on a continuous basis
• Detail Oriented and well organized
• Personable (extensive phone contact)
• Works well as a team member as well as individually
• Willingness and ability to problem solve and expand technical competence
• Willingness and ability to take on additional projects
• High energy and positive attitude
• Support continuous improvement
• Flexible
• Team oriented
• Data driven decision making
• Excellent administrative skills
• Excellent written and verbal skills

Minimum Education and Experience:

• French Canadian speaking and writing
• Highly Computer savvy with knowledge of Microsoft Office and database awareness
• Must be a go-getter who is not afraid to ask questions
• Energetic personality
• Ability to deal effectively with customers in challenging situations requiring urgency
• 2-3 years related administrative/customer experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

If this position sounds like you, please apply today for immediate consideration.

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