Job Description

Field Services Manager

Allegro Home Delivery is a fast-growing company beginning to disrupt the last mile home delivery market. We are currently looking for a Field Services Manager, out of the Kent, WA area who thrives in a fast-paced environment and excels at supervising, directing, and guiding warehouse employees, independent contractors, and drivers.

Primary Role: You will be responsible for the overall operations and supervision of our fulfillment teams, ensuring timely deliveries of electronics, mattresses, furniture, fitness equipment, appliances, and other large-scale consumer items. You will also play a key role in maintaining our customers’ expectations to ensure customer orders are delivered at the right time and to the right location.

Responsibilities:

• Run crews and direct drivers, ensuring loads are completed and loaded accurately and in a timely manner
• Monitor the success of our Independent Contractors and Employee Drivers
• Recruit new Independent Contractors and driving teams as needed
• Coordinate and manage workflow for assigned employees
• Ensure that we are properly staffed and participate in hiring when needed
• Support, mentor, and motivate your teams
• Facilitate training to ensure employees understand and utilize the procedures that will lead to maximized productivity, accuracy, and safety
• Consult with clients, suppliers, and transport companies
• Collaborate closely with Independent Contractors and Drivers to ensure product delivery
• Perform cycle counts and physical inventories  
• Ensure warehouse employees are entering data in inventory and logistics software programs
• Communicate efficiently with other departments to ensure a successful operation
• Solve problems regarding lost and missing products
• Process all paperwork daily associated with the execution of the job

Qualifications:

• Experience working in a logistics or fulfillment environment
• Experience supervising and managing people
• Able to read and interpret documents such as shipping documents, bill of lading, reports, safety rules/procedures, operating and maintenance instructions
• Manage multiple tasks simultaneously while meeting customer requirements and deadlines
• Strong leadership skills
• Excellent interpersonal, verbal, and written communication skills
• Demonstrated problem solving skills and analytical skills
• Able to collaborate with associates, leads, supervisors, independent contractors, drivers, and management

Benefits:

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 50 pounds and to talk and hear.
• Manual dexterity and visual acuity needed to operate normal warehouse equipment, such as a computer, telephone, pallet jack, forklift and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus.

Environmental/Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a Warehouse environment and involves frequent contact with customers, vendors, employees, and the public.
• Some evening hours may be required. 

About Allegro Home Delivery:

We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.

Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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