Job Description

Company Description

Want to work for a company who protect the consumer whilst also having a highly commercial focus? ‘We Keep Food Safe’from physical contaminants, saving lives and reducing waste. 

Loma Systems is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. Loma Systems has over 50 years of experience developing and installing  Designed to Survive™  equipment, that delivers on our company purpose to ensure when products leave the factory they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in  delivering on our commitments , providing  high quality technical service and  trusted advice to our customers. 

Our culture is  hands-on

At Loma Systems every individual is encouraged to  take the initiative to get things done, and you will have the opportunity to make a real impact. Loma Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value added consumables and speciality equipment. ITW live by a philosophy of autonomy and a decentralised culture. This unique relationship means Loma systems can offer a personalised experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organisation. 

At Loma Systems and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety, but know the best way to achieve this is through employing a  positive mindset and having a  one team culture. If you have a proactive approach and want to make an impact, we want to hear from you. 

As a Field Service Engineer within the National Response Team, you will be responsible for providing high quality field based technical expertise. The main element of this role will be to provide this high level of field-based support direct to customers within the UK.

Responsibilities :

• To carry out repairs, on site commissioning, service and calibration of customer's inline inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training.
• Carry out upgrades and refurbishments on customer site.
• Handle on site customer queries in a fair and courteous manner.
• Must be prepared to adapt to all types of environments and comply with local client's health and safety regulations.
• Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.
• Expected to co-operate by working overtime as and when required.
• To be part of the on-call standby rota system as required
• Must be prepared to learn a diverse set of products and continually improve your product knowledge.
• Provide technical support via phone and email where required

Qualifications

Essential

• Good Technical Electrical / Electronics skills - Minimum HNC or similar qualification in electromechanical / electrical engineering
• Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.
• PLC programming and knowledge of PC hardware an advantage
• Good PC literacy
• Good methodical approach to problem solving
• Full current UK driving licence
• Good customer service skills
• Flexibility will be required to work overtime including weekends as required
• A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, delivering on our Commitments, Taking the initiative).

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