Job Description

2024-58975 - Copy or share job URL

Experience Design Manager - Employee Experience

Location(s):Mountain View, California; San Diego, California

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Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The People and Places team is the steward of Intuit's greatest strategic asset — Our People. Our mission is to power prosperity around the world, and we do that by maximizing the potential of our people. We are continuously transforming the employee experiences with a focus on AI to support our people.

To help us achieve this, we are seeking a Experience Design Manager who will lead a design and content team playing a critical role in managing and delivering transformational projects. In this role, you would be responsible for overseeing the development and implementation of end to end employee experience strategies. A key part of the role is working with senior leaders to create narratives and presentations. Collaborating across Technology, HR leaders and support teams, you'll drive tangible employee experience impact.

Responsibilities

Design leadership: Lead a small team of experience and content designers;

Lead strategy projects /work streams and new initiatives end-to-end, with additional focus on accelerating AI generated experiences, from initial hypotheses to recommendation to operationalization

Presentation skills: Develop executive level narratives that highlight the outcomes delivered across the employee experience initiatives and their connection to strategy,ensuring alignment with stakeholders and team

Strategy: responsible for creating and executing a comprehensive strategy to improve the overall experience of your organization's workforce. This could involve a variety of initiatives.

Continuous Improvements: Manages and drives the portfolio of experience initiatives successfully. Drive successful team outcomes by identifying customer problems, defining requirements, tracking work in progress, and delivering it to customers

Build and own key operational processes (weekly leadership meetings, team offsites), including preparing the agenda, facilitating the discussions, documenting notes / action items, and closing out follow ups

Qualifications

Bachelor’s degree or equivalent experience

3+ years of experience managing developers or designers.

A clear understanding and point of view on how artificial intelligence will change user experiences

Proven experience leading and managing effective design teams in mid to large organizations

Successful track record in overseeing large-scale design experiences that balance user needs, business outcomes, and technical constraints

Strong business acumen and experience in managing multiple stakeholders and senior leaders

Highly collaborative team spirit able to take in multiple points of view, synthesize decisions, and communicate outcomes across the organization

Mastery of design tools ( eg Figma), agile development methodologies, and accessibility requirements, both in design and code

Artistry and excellence in simplifying complex ideas, identifying risks and dependencies, and delivering for customers within the constraints of technology

A love for technology, and an insatiable curiosity for AI to solve real problems

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $219,000 - 296,500, Southern California $195,000 - 263,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

EmilyIntuit employee"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

Award-winning culture, best-in-class benefits

Culture and values

Intuit's company culture is rooted in our core values, which promote an innovative and inclusive environment where diverse perspectives and new ideas are celebrated.

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Benefits we offer

People who give their best deserve the best in return. We offer rewards that include everything you’d expect, and even more that you wouldn’t. Enjoy the best in class perks and benefits at Intuit.

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Hiring process

From set-up to sign-off, everything you need to know for a successful interview with Intuit, including how to request reasonable interview accommodations.

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EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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We simplify complex topics for our customers, giving them more confidence in their financial decisions.

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