Roles and Responsibilities:
Partnering with business stakeholders to gather functional requirements, review and approval of all DX site updates
Ensuring all website features and updates are thoroughly tested and function as expected, across all user-types, devices, browsers and environments
Providing Drupal application support via Acquia
Planning and execution of Drupal upgrades
Migration and/or archival of website content, web forms and data
Developing custom themes for Drupal sites, as necessary
Administering user access and configuring user roles and permissions
Testing and executing core, module and security updates
Support the Qualtrics Customer Experience platform
Design and draft surveys, dashboards, ticketing systems, and reporting
Collaborate with product owners, service owners, and other partners to design and implement surveys using tools like Qualtrics
Collaborate with stakeholders to design portals, platforms, surveys, training needs, and data collection/analysis approaches
Establishing customer experience analytics
Training users and content editors
Integrating and implementing third-party, plug in technologies
Remediate accessibility and readability requirements to meet WCAG 2.1 AA regulations.
Excellent problem-solving and analytical skills
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