Job Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Job Description

We are looking for an experienced Director of Technical Program Management (TPM) to lead and manage complex technical projects and programs within our organization. You will possess strong technical acumen, exceptional project management skills, and a track record of successfully delivering large-scale technology initiatives. In this role, you will work closely with cross-functional teams, including IT, Product, and Business team to drive the execution of key projects and ensure alignment with our strategic objectives. 

As a Director, Technical Program Management, your duties and responsibilities will include:

• Strategic Leadership: Define and drive a complex initiative technical vision, strategy, and architecture.
• Program Management: Oversee the execution of large-scale technical programs, ensuring they are completed on time, within scope, and within budget. Develop and maintain program plans, schedules, and resource allocation strategies. 
• Cross-Functional Coordination: Collaborate with IT, Product, Business, and other key departments to ensure seamless integration and execution of program initiatives. Facilitate cross-functional team alignment and communication. 
• Technical Oversight: Provide high-level technical guidance and oversight. Ensure that technical solutions meet architectural standards, best practices, and quality requirements. Address and resolve complex technical challenges and risks. 
• Stakeholder Engagement: Engage with executive leadership and key stakeholders to communicate program status, risks, and milestones. Manage stakeholder expectations and ensure that program deliverables align with business needs. 
• Risk Management: Identify, assess, and manage program risks and issues. Develop and implement mitigation strategies to address potential obstacles and ensure successful program delivery. 
• Performance Monitoring: Establish and track program metrics and KPIs. Analyze program performance data to drive continuous improvement and ensure that programs deliver the expected value. 
• Team Leadership: Build, mentor, and lead high-performing program management teams including both direct report and cross-functional relationships to foster a collaborative and innovative work environment to achieve program goals. 
• Process Improvement: Continuously evaluate and enhance technical program management processes, tools, and methodologies. Implement best practices to improve program efficiency and effectiveness.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., PMP, Scrum Master) is a plus
• 10+ years of experience in technical program or project management, with at least 5 years in a leadership role and a proven track record of managing large-scale technology projects. Experience in Telecommunications (Telco) is strongly preferred
• Strong technical background with experience in Telco BSS/OSS and related architecture. Familiarity with software development processes, system architecture, and cloud technologies is essential
• Expertise in project management methodologies (e.g., Agile, Scrum, Waterfall). Ability to develop detailed project plans, manage budgets, and oversee project execution
• Demonstrated leadership and team management skills. Ability to motivate and guide cross-functional teams toward achieving project goals.
• Excellent verbal and written communication skills. Ability to present complex technical information to non-technical stakeholders and foster a collaborative work environment. 
• Strong analytical and problem-solving abilities. Ability to identify and address project challenges proactively. 

BONUS POINTS FOR:

• Specific certifications in program management (e.g., PMP), process improvement (e.g., Six Sigma), technical methodologies (e.g., SAFe Agile), and cloud services (e.g., GCP) 

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion   are at the center of our grounding belief in Being Real .  

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

Job Tags

Similar Jobs