Job Description

Role: Data Analyst II

Location: Jackson, MI (Onsite/ Hybrid)

Duration: Long term

Rate: Market

Duties:

We are seeking a detail-oriented and collaborative Data Analyst to support our Voice of the Customer (VoC) organization.

This role is essential to building a strong data foundation that enables data-driven decision-making across the enterprise.

The ideal candidate will be responsible for identifying, collecting, and consolidating data from various internal sources, and working closely with cross-functional teams to ensure outputs are translated into meaningful insights that support strategic initiatives and enhance the customer experience.

RESPONSIBILITIES

Identify and gather data from multiple sources across the organization to support VoC initiatives.

Assess gaps and inefficiencies in current data processes; recommend and implement improvements.

Establish standards and best practices for data collection and consolidation.

Work cross-functionally to ensure data output aligns with business needs and can be translated into actionable insights.

Maintain and manage data integrity across systems and reports.

Support the development of dashboards, reports, and presentations that clearly communicate findings

Skills:

• Proven experience working with diverse data sources and large datasets.
• Proficient in Excel, including the use of macros for data analysis.
• Experience with other data analysis tools such as Google Sheets, Tableau, and Power BI is a plus..
• Experience working in Voice of Customer team is preferred but not required.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills; ability to build relationships across departments.
• Experience in establishing data standards and improving data processes is a plus.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Comfortable navigating ambiguity and driving clarity through structured analysis.

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