Job Description

Customer Service Call Center Representative Location Remote in Arizona :

CallPoint Contact Center Solutions, a growing call center focused on the HVAC, plumbing, and electrical industries, is looking for Customer Service Representatives (REMOTE) in the Phoenix, Arizona and Nogales, Arizona area. Responsibilities include handling calls from customers regarding home services issues with the goal of providing a best in class customer service experience and scheduling an appointment. The Customer Support Center is a 365, 24/7 operation and is open on all weekends and holidays. Shifts will include one weekend day and four weekdays, with a start time as early as 4am or an end time as late as 9pm.

This is a WORK FROM HOME call center CSR position. Applicants must be located in the Phoenix, Arizona metropolitan area or Nogales, AZ and able to attend mandatory 4 to 5 week remote training that starts on May 12, 2025.

Benefits include medical, dental, vision insurance and pay is a base hourly rate with weekly performance based bonuses after training.

Essential Functions/Responsibilities

• Handle calls from nationwide home services customers and resolve all issues within a single contact
• Upsell additional services to enhance customer satisfaction
• Communicate empathetically with our customers addressing their needs
• Follow up with customers to resolve their concerns
• Meet booking conversion, quality, adherence and productivity requirements
• Work and document accurately with close attention to detail

Minimum Training, Experience and Knowledge Required

• High school diploma, general education degree or equivalent
• Exceptional phone skills and persuasive communication style
• Must be socially focused; “How can I help you?" attitude and a fast learner
• Ability to remain calm and courteous under pressure and navigate tense situations
• Excellent with time-management, problem-prevention and problem-solving skills
• Proficient with a computer and ability to navigate through multiple applications including, but not limited to: Web applications, Chrome, Microsoft Excel
• Typing speed of 40+ WPM required
• Dependable and punctual
• Quiet workspace at home with high-speed, reliable internet
• Able to sit for long periods of time and wear headphones
• Minimum of 2 years of previous experience within a customer facing environment preferred
• Bilingual (English/Spanish) a plus

Please note that employment may be terminated during the 90 day probationary period should the employee not meet company expectations.

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: Remote

Job Tags

Hourly pay, Holiday work, Full time, Remote job, Shift work, Day shift, Afternoon shift, Weekday work,

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