**Job Title: Customer Service Representative / Dispatcher**
**Location:** Murray
**Company:** Big Brothers Home Services
**Job Overview:**
We are seeking a dedicated and proactive Customer Service Representative/Dispatcher to join our team. In this dual-role position, you will be responsible for providing exceptional customer service while efficiently managing dispatch operations. Your primary goal will be to ensure customer satisfaction through effective communication, problem-solving, and timely coordination of services.
**Key Responsibilities:**
*Customer Service Duties:*
- Act as the first point of contact for customers, responding to inquiries via phone, email, and text.
- Provide accurate information about products and services, policies, and procedures.
- Assist customers with concerns, complaints, and requests, ensuring a positive resolution.
- Document customer interactions and update records in the company database.
- Collaborate with other departments to address customer needs and improve service delivery.
*Dispatcher Duties:*
- Coordinate and schedule services, deliveries, or appointments based on customer requests and company resources.
- Monitor and manage the daily dispatch operations to maximize efficiency and ensure timely service delivery.
- Maintain communication with field staff and provide them with necessary information and updates.
- Track and update schedules, vehicle locations, and service progress.
- Handle emergency situations and re-routing of services as necessary.
**Qualifications:**
- High school diploma or equivalent; additional education or certification in customer service, logistics, or related fields is a plus.
- Previous experience in a customer service role, preferably in dispatch or logistics.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-oriented mindset.
- Proficient in using computer systems, software applications, and relevant technology.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexible schedule, including availability for evenings and weekends as needed.
**What We Offer:**
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- Full benefits after 60 days, health, dental, vision.
- [Insert any other unique offerings or perks your company provides, such as remote work options, team-building activities, etc.]
**Big Brothers Home Services is an equal opportunity employer and encourages applications from all qualified individuals.**
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